OSS/BSS/CX

Bad Customer experience
OSS/BSS/CX
Telcos customer service still not good enough in UK and USTelcos customer service still not good enough in UK and US

Telecoms operators on both sides of the Atlantic still have work to do when it comes to customer service and satisfaction.

byMary Lennighan
May 18, 2022
|
5 Min Read
VMO2 and Three UK call on Amdocs for customer service help
OSS/BSS/CX
VMO2 and Three UK call on Amdocs for customer service helpVMO2 and Three UK call on Amdocs for customer service help
byMary Lennighan
May 13, 2022
3 Min Read
BSS
OSS/BSS/CX
Germany bans zero-rated price plansGermany bans zero-rated price plans
byNick Wood
May 3, 2022
3 Min Read
Frictionless finance: payments get closer to mobile customers
OSS/BSS/CX
Frictionless finance: payments get closer to mobile customersFrictionless finance: payments get closer to mobile customers
byGuest author
Apr 25, 2022
5 Min Read
The Telecoms.com Podcast: decentralization, deglobalization and Huawei
OSS/BSS/CX
The Telecoms.com Podcast: decentralization, deglobalization and HuaweiThe Telecoms.com Podcast: decentralization, deglobalization and Huawei
byPodcast
Apr 4, 2022
Comviva discusses the latest developments in the Digital BSS space
OSS/BSS/CX
Comviva discusses the latest developments in the Digital BSS spaceComviva discusses the latest developments in the Digital BSS space
by@telecoms
Mar 9, 2022
Tecnotree Launches B2B2X Ecosystem Revenue Monetisation Platform in Nigeria for 60 Million Subscribers
OSS/BSS/CX
Tecnotree Launches B2B2X Ecosystem Revenue Monetisation Platform in Nigeria for 60 Million Subscribers
Tecnotree Launches B2B2X Ecosystem Revenue Monetisation Platform in Nigeria for 60 Million Subscribers
Mar 7, 2022
by@telecoms
Nokia is going big on software at MWC 2022
OSS/BSS/CX
Nokia is going big on software at MWC 2022
Nokia is going big on software at MWC 2022
Feb 22, 2022
|
3 Min Read
byScott Bicheno
Australia network
OSS/BSS/CX
Telstra and TPG Telecom reach agreement over network and spectrum sharing
Telstra and TPG Telecom reach agreement over network and spectrum sharing
Feb 21, 2022
|
2 Min Read
byScott Bicheno
Orange is still struggling in Spain
OSS/BSS/CX
Orange is still struggling in Spain
Orange is still struggling in Spain
Feb 17, 2022
|
3 Min Read
byMary Lennighan
Brazil telecoms antenna
OSS/BSS/CX
Brazil approves reduction in mobile players, with conditions
Brazil approves reduction in mobile players, with conditions
Feb 10, 2022
|
4 Min Read
byMary Lennighan
telecoms radio towers
OSS/BSS/CX
IHS inks latest, but probably not last, Brazil towers deal
IHS inks latest, but probably not last, Brazil towers deal
Jan 26, 2022
|
3 Min Read
byMary Lennighan
Modern city aerial view and communication network
OSS/BSS/CX
The Service Defined Network
The Service Defined Network
Jan 24, 2022
|
5 Min Read
byGuest author
The rising significance of trust in the digital world
OSS/BSS/CX
The rising significance of trust in the digital world
The rising significance of trust in the digital world
Jan 13, 2022
|
8 Min Read
byGuest author
Telenor Myanmar to hike prices following regressive tax
OSS/BSS/CX
Telenor Myanmar to hike prices following regressive tax
Telenor Myanmar to hike prices following regressive tax
Jan 12, 2022
|
3 Min Read
byNick Wood
TIM
OSS/BSS/CX
TIM parts company with two CxOs amid another reshuffle
TIM parts company with two CxOs amid another reshuffle
Dec 8, 2021
|
4 Min Read
byMary Lennighan
Money bag with indian rupee symbol
OSS/BSS/CX
Bharti Airtel and Vodafone Idea both hike prices, citing the need to increase ARPU
Bharti Airtel and Vodafone Idea both hike prices, citing the need to increase ARPU
Nov 23, 2021
|
2 Min Read
byScott Bicheno
Ericsson sidles closer to OpenRAN
OSS/BSS/CX
Ericsson sidles closer to OpenRAN
Ericsson sidles closer to OpenRAN
Nov 16, 2021
|
3 Min Read
byScott Bicheno
The Telecoms.com Podcast: Public cloud, China and devices
OSS/BSS/CX
The Telecoms.com Podcast: Public cloud, China and devices
The Telecoms.com Podcast: Public cloud, China and devices
Oct 4, 2021
byPodcast
Orange Money partners with Ericsson Wallet Platform
OSS/BSS/CX
Orange Money partners with Ericsson Wallet Platform
Orange Money partners with Ericsson Wallet Platform
Sep 20, 2021
|
2 Min Read
byScott Bicheno
AI
OSS/BSS/CX
Ericsson virtualizes TPG Telecom’s core
Ericsson virtualizes TPG Telecom’s core
Sep 7, 2021
|
2 Min Read
byScott Bicheno
Ericsson CEO vows to fight for Chinese presence
OSS/BSS/CX
Ericsson CEO vows to fight for Chinese presence
Ericsson CEO vows to fight for Chinese presence
Sep 3, 2021
|
1 Min Read
byScott Bicheno
How 5G networks can become a platform for innovation
OSS/BSS/CX
How 5G networks can become a platform for innovation
How 5G networks can become a platform for innovation
Aug 31, 2021
|
6 Min Read
byGuest author
Enabling enterprises with digital BSS
OSS/BSS/CX
Enabling enterprises with digital BSS
Enabling enterprises with digital BSS
Aug 16, 2021
|
5 Min Read
byGuest author
Transforming your OSS BSS - new options for new realities
Sponsored Content
Transforming your OSS BSS - new options for new realities
Transforming your OSS BSS - new options for new realities
Aug 10, 2021
|
6 Min Read
byRed Hat
mobile phone bill
OSS/BSS/CX
UK consumers getting more for less in telecoms, but prices are going up
UK consumers getting more for less in telecoms, but prices are going up
Jul 23, 2021
|
4 Min Read
byMary Lennighan
BSS - the technology trendsetter in operators
OSS/BSS/CX
BSS - the technology trendsetter in operators
BSS - the technology trendsetter in operators
Jul 19, 2021
|
4 Min Read
byGuest author
AT&T is the latest US operator to hand over its messaging to Google
OSS/BSS/CX
AT&T is the latest US operator to hand over its messaging to Google
AT&T is the latest US operator to hand over its messaging to Google
Jul 1, 2021
|
2 Min Read
byScott Bicheno
Dixons Carphone goes steady with Vodafone
OSS/BSS/CX
Dixons Carphone goes steady with Vodafone
Dixons Carphone goes steady with Vodafone
Jun 28, 2021
|
2 Min Read
byScott Bicheno
A phone with a Union Jack and Brexit
OSS/BSS/CX
EE reignites Brexit debate by charging for data roaming in Europe
EE reignites Brexit debate by charging for data roaming in Europe
Jun 24, 2021
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4 Min Read
byScott Bicheno
Vodafone
OSS/BSS/CX
Vodafone UK plays the philanthropy card at new tariff launch
Vodafone UK plays the philanthropy card at new tariff launch
Jun 15, 2021
|
4 Min Read
byScott Bicheno
It's all kicking off as Sky offers free mobile data for Euros
OSS/BSS/CX
It's all kicking off as Sky offers free mobile data for Euros
It's all kicking off as Sky offers free mobile data for Euros
Jun 11, 2021
|
3 Min Read
byMary Lennighan
google cloud
OSS/BSS/CX
Google Cloud takes SpaceX to the edge
Google Cloud takes SpaceX to the edge
May 14, 2021
|
1 Min Read
byScott Bicheno
A new kind of wireless service provider – Algis Akstinas, CEO and Founder, dotmobile
OSS/BSS/CX
A new kind of wireless service provider – Algis Akstinas, CEO and Founder, dotmobile
A new kind of wireless service provider – Algis Akstinas, CEO and Founder, dotmobile
Apr 8, 2021
|
4 Min Read
byGuest author
Artificial intelligence
OSS/BSS/CX
Augmented Analytics - a key lever for transformation
Augmented Analytics - a key lever for transformation
Mar 29, 2021
|
5 Min Read
byGuest author

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