Digital Ecosystem

Vodafone has been pioneering the use of Artificial Intelligence to transform their care function, starting more than 5 years ago with chatbots, and is now looking at transforming their customer engagement layer with GenerativeAI. In this session we delve into what the Vodafone’s vision for the future of care is, and explore the Vodafone’s motivations that led to the adoption of AI, as well as some of the lessons learnt along the journey of how to adopt successfully and responsibly AI in a mission critical operation like contact centre.