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Communications test solution to keep customer satisfaction high while also reducing operational costs Milpitas, Calif., March, 24, 2011 - After evaluating a number of competitive bids, Saudi Telecom (STC) has selected JDSU to provide a comprehensive IPTV end-to-end service assurance solution. The solution will give STC the visibility to proactively detect and resolve IPTV service and network quality issues which will help speed repair times and ensure higher Quality-of-Service (QoS) for subscribers.

Sophie Egan

April 13, 2011

3 Min Read

Communications test solution to keep customer satisfaction high while also reducing operational costs

Milpitas, Calif., March, 24, 2011 – After evaluating a number of competitive bids, Saudi Telecom (STC) has selected JDSU to provide a comprehensive IPTV end-to-end service assurance solution.  The solution will give STC the visibility to proactively detect and resolve IPTV service and network quality issues which will help speed repair times and ensure higher Quality-of-Service (QoS) for subscribers. 

The JDSU IPTV solution was also selected by STC for its ability to effectively reduce the complexity involved in assuring IPTV service end-to-end. The solution consolidates all troubleshooting software and hardware elements and offers an easy to access, efficient view of key performance indicators (KPIs) to identify service-affecting issues throughout the entire IPTV network.

“As we face high expectations for delivering quality IPTV services, we saw the need for a much more comprehensive test and measurement solution to help keep customer satisfaction high while also reducing operational costs,” said Eng. Maziad Al-Harbi, STC general manager, Network Services Solutions.  “JDSU’s IPTV solution was a winning combination – including JDSU’s successful IPTV installations, flexibility, intimate knowledge of video MPEG protocol, strong OSS experience and consultancy expertise.”

“With more consumers switching to IP-based television and video on demand, expectations for quality are higher than ever,” said Tom Smith, senior vice president in JDSU’s Communications Test and Measurement business segment.  “JDSU is proud to provide an IPTV solution that combines effective scalability and exceptional quality of service to STC at this exciting stage of their IPTV service launch.”

The solution for STC is comprised of several products/services:

  • The Observer RPM 400 (by Volicon) – eliminates manual, visual channel inspections, which is typically an expensive and time-consuming task. Observer RPM provides QoE analysis by automatically scanning all channels via post-set top box (STB) monitoring, logging and troubleshooting.

JDSU will also provide integration and customization of third party products as well as consulting, project management, product maintenance and training services. 

By implementing the newest and most advanced technologies, STC is able to continuously upgrade its systems and introduce new and innovative services that fulfill the aspirations and expectations of its customers.

About Saudi Telecom
STC (Saudi Telecom) is the leading national telecommunications services provider in the Kingdom of Saudi Arabia. STC provides four key services: Home services which include PSTN, broadband DSL, Personal services which include mobile telephone services and value added services, Enterprise services which provide advanced business data solutions to enterprises and Wholesale services that provide network services to other local operators. In the recent years STC grew beyond its local borders and went global forming a network of business and investments in various Gulf countries, Asia, and Africa. The company is present in Kuwait, Bahrain, India, Indonesia, Malaysia, Turkey, and South Africa enabling it to provide services to a bigger customer base and increasing its total number of customers externally by studying and evaluating investment opportunities. For more information, visit STC on the Internet: http://www.stc.com.sa/

About JDSU
JDSU (NASDAQ: JDSU; and TSX: JDU) innovates and markets diverse technologies that enhance the way people experience the world every day.  We enable fast, high-quality communications, secure financial transactions, reliable consumer electronics, green energy, differentiated brands and a host of other solutions. We provide these solutions through three business segments:  Communications Test and Measurement, Communications and Commercial Optical Products, and Advanced Optical Technologies. To learn more about JDSU, please visit www.jdsu.com and www.jdsu.tv and follow us on twitter.

Contacts
Press/Industry: Bernie Tylor, +1 240-404-1913, [email protected]
Investors: Cherryl Valenzuela +1 408-546-4521, [email protected]

About the Author(s)

Sophie Egan

Sophie is Head of Marketing at Informa Telecoms Media Solutions business division and has over 15 years’ experience working in the B2B sector. An IDM certified marketer, Sophie has extensive experience of working in digital marketing with a consistent track record of delivering high quality integrated marketing campaigns across multiple verticals and business sectors. Sophie works with a variety of corporate clients to help them maximize their ROI and generate high quality leads through channels such as bespoke webinars, co-branded white papers/ surveys and report and direct mail.

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