Ofcom chills out on rule enforcement for now
In an update on what the UK telecoms industry is collectively doing to help out coz of coronavirus, Ofcom said it would relax some of its rules for a bit.
April 2, 2020
By Ofcom, UK, regulation, Vodafone, Coronavirus
In an update on what the UK telecoms industry is collectively doing to help out coz of coronavirus, Ofcom said it would relax some of its rules for a bit.
The UK comms regulator said it acknowledges the extra effort telcos are putting in to keep the country connected during this unprecedented crisis. On top of that it realises that they, like every other organisation, are facing staff shortages. To encourage them to keep up the good work in spite of everything Ofcom has written to them to say it’s got their back.
“For example, we appreciate activities like end of contract notifications, which providers are required to send when customers are approaching the end of their minimum contract term, might be driving additional traffic to call centres at a time when organisations need to prioritise calls from vulnerable people and those that are having difficulties staying connected,” said the Ofcom announcement.