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RODOD Solution Overview

Most communications service providers' services are growing in terms of complexity and sheer number, and they need to deliver these services through multiple-channels (e.g. customer care, Web, kiosk, sales force, retail store). Whether they are triple-play, quad-play, mobility, or greenfield service providers, they must develop a strong product launch and order management environment to improve the customer experience while managing the operational costs of designing, launching, and delivering complex new products and services.

Sophie Egan

May 4, 2011

2 Min Read

RODOD Solution Overview

Most communications service providers’ services are growing in terms of complexity and sheer number, and they need to deliver these services through multiple-channels (e.g. customer care, Web, kiosk, sales force, retail store). Whether they are triple-play, quad-play, mobility, or greenfield service providers, they must develop a strong product launch and order management environment to improve the customer experience while managing the operational costs of designing, launching, and delivering complex new products and services.

Only Oracle provides a fully-integrated, product-based rapid offer design and order delivery solution that cost-effectively speeds offer introduction and enables accurate order delivery.

Oracle Communications Rapid Offer Design and Order Delivery solution provides:

– Faster time to market with integrated end-to-end offer design configuration
– Shorter order cycles with complete visibility across the order lifecycle
– Reduced operational cost through advanced order management capabilities and integrations

RODOD is a comprehensive solution consisting of Oracle’s Product Hub for Communications, Siebel CRM, Oracle Communications Order and Service Management (OSM), Billing & Revenue Management (BRM), and Application Integration Architecture (AIA) for Communications. Optional products include Oracle UIM & ASAP, Oracle E-Business Suite, Oracle Business Intelligence Enterprise Edition (OBIEE), and the Information Framework (SID) certified Oracle Communications Data Model (OCDM).

Over a four-year period, Oracle has proactively sought input from over 50 different Service Providers worldwide, via Customer Advisory Boards as well as Special Interest Groups, to understand, identify and prioritise their needs across the Concept to Cash processes. This led to a multi-year cross-applications roadmap and investment program to develop this productised “Rapid Offer Design and Order Delivery” (RODOD) solution.

The solution scope, its key design principles as well as the functional roles and capabilities in support of Concept to Launch, and Order to Cash are described in greater detail in the Rapid Offer Design and Order Delivery Whitepaper, which you can find in our RODOD Virtual Briefing Center (vshow.on24.com/vshow/rodod) or on the TM Forum Web Site (TMForum.org) in the Conformance Certification Assessment Results area for the Oracle RODOD Assessment.

About the Author(s)

Sophie Egan

Sophie is Head of Marketing at Informa Telecoms Media Solutions business division and has over 15 years’ experience working in the B2B sector. An IDM certified marketer, Sophie has extensive experience of working in digital marketing with a consistent track record of delivering high quality integrated marketing campaigns across multiple verticals and business sectors. Sophie works with a variety of corporate clients to help them maximize their ROI and generate high quality leads through channels such as bespoke webinars, co-branded white papers/ surveys and report and direct mail.

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