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November 30, 2020
Apple made a bunch of claims about the water resistance of some iPhones, but the Italian Antitrust Authority didn’t like them and has fined Apple €10 million accordingly.
In promoting the iPhone 8, iPhone 8 Plus, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11pro and iPhone 11 pro Max in Italy, Apple said they were water resistant for a maximum depth of 1-4 metres, depending on the model, and up to 30 minutes. However, Apple failed to mention those claims are only true under controlled conditions, using static, pure water.
Those don’t match the likely real-world circumstances in which the devices’ water resistance may be tested, such as dropping them down the toilet or jumping in the sea, so that’s deception number one.
On top of that, the paperwork that came with the phones said ‘The guarantee does not cover damage caused by liquids’. Not only did that further undermine the above claims, it also didn’t specify whether it applied to a conventional guarantee or a legal one. To add insult to injury, it seems Apple also refused to provide warranty assistance when those iPhone models were damaged due to the introduction of water or other liquids.
On the whole this seems like a fairly comprehensive betrayal of its Italian customers by Apple. Don’t make the claim if it’s not true and, if it is, then don’t just say ‘tough luck’ when the advertised feature fails. All things considered Apple seems to have got off pretty lightly with just a €10 million fine, but it had better hope the European Commission doesn’t read this story.
As the Editorial Director of Telecoms.com, Scott oversees all editorial activity on the site and also manages the Telecoms.com Intelligence arm, which focuses on analysis and bespoke content.
Scott has been covering the mobile phone and broader technology industries for over ten years. Prior to Telecoms.com Scott was the primary smartphone specialist at industry analyst Strategy Analytics’. Before that Scott was a technology journalist, covering the PC and telecoms sectors from a business perspective.
Follow him @scottbicheno
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