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Orange Armenia enhances customer care effectiveness by 20% thanks to Astellia

Orange Armenia confirmed today that it managed to enhance its customer care effectiveness by 20% over the last year following the use of Astellia’s E2E monitoring solution, deployed in March 2011. Astellia’s non-intrusive probe-based monitoring system presents a complete end-to-end picture of Orange Armenia‘s customer activity and troubleshooting capabilities across multiple bearers.

Nicole Ramson

December 12, 2012

2 Min Read

Rennes, France, December 4th 2012

Astellia’s solution enables fast investigation of customer complaints and advanced analysis of QoS deteriorations by customer care and support teams. The time of investigation and pinpointing of the root cause in case of a customer complaint related to poor quality of service can be considerably reduced by using Astellia’s monitoring solution. The support team can, in a matter of seconds, access any subscriber’s call and precisely understand the conditions experienced by the end-user unable to access data services for instance.

“Astellia is renowned for its unique, integrated E2E approach to monitoring and is not only helping us troubleshoot customer complaints promptly but is also helping us deliver an independent evaluation of infrastructure provider’s performance” said Grigor Grigoryan, CTO of Orange Armenia.

“We thank Orange Armenia for their confidence and are delighted to have been chosen as a strategic partner for service quality assurance. Orange Armenia can count on Astellia’s expertise and we see this remarkable improvement in customer care effectiveness as evidence of the quality of our monitoring solution.” comments Sébastien Schultz, Managing Director Europe at Astellia.

About Astelliawww.astellia.com

Astellia is a global leader providing E2E mobile network monitoring and optimization solutions, presenting telecom operators with a clear, independent insight into their network performance and a near real-time visibility of the QoE of their subscribers. Astellia’s probe-based monitoring solution covers 2G, 3G and 4G technologies from radio access to the core network. Astellia delivers real business value by providing intelligence through a powerful product and expert service portfolio. Astellia partners with more than 180 worldwide telecom operators. Headquartered in France, Astellia has offices in Paris, New York, Reston, Singapore, Beirut, Rio de Janeiro, Prague, Saint Petersburg, Pretoria and New Delhi.

Press contact

Esther DUVAL
Communication Manager

Tel.: +33 299 048 060
[email protected]

About the Author(s)

Nicole Ramson

Nicole is Marketing Executive at Informa Telecoms & Media for the Media Solutions business division and manages all internal and outbound marketing communications including public relations, website marketing and brand definition across the media solutions portfolio.

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