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Virgin Media O2 incentivises subscribers to double-down on its services

Newly combined VMO2 has unveiled its first major product refresh since the merger completed, offering twice as much data goodness if customers double-down.

Scott Bicheno

October 18, 2021

3 Min Read
Virgin Media O2 incentivises subscribers to double-down on its services

Newly combined VMO2 has unveiled its first major product refresh since the merger completed, offering twice as much data goodness if customers double-down.

There’s not much point in going to all the trouble of creating a converged telco unless you try to get people buying all your services. That’s apparently easier said than done, with the BT and EE brands still quite distinct from each other after that merger, but VMO2 is giving it a go nonetheless.

The result is ‘Volt’, which is being marketed as a ‘supercharged’ service. The tariffs are tricky to understand but at their simplest you have a £40, 18-month contract that gives you 200 Mbps broadband and a 10GB SIM-only contract. Both of those are apparently double what you get if you buy either the broadband or mobile separately. Those who already subscribe to both get whatever service they have upgraded to the next tier up.

At the top end there’s also a £99, 18-month contract that gives you 1 Gbps broadband, a SIM-only mobile contract with ‘unlimited’ data, and a bunch of premium telly. A significant failing of the press release is how the pricing is conveyed, with the £40 followed by ‘(£63 ongoing) and the £99 followed by ‘(£161 ongoing)’. Our assumption is that the lower figures are introductory ones that revert to the higher ones after a certain period of time but, if so, we could find no such explanation.

Dual & mobile

Price

£40
(£63 ongoing)

Triple & mobile

Price

£99
(£161 ongoing)

Fixed offering

£28 (£51)

100 200Mbps Broadband

Talk Weekends

(18month contract)

Fixed offering

£74 (£136)

1Gbps Broadband

Talk Anytime

Maxit TV

(incl. Sky Sports HD & Cinema HD,
BT Sport and Kids)

2 x TV360 boxes

(18month contract)

Mobile offering

£12*

5GB 10GB SIMO

(18month contract)

Mobile offering

£25*

Unlimited data SIMO

(18month contract)

Value

Broadband speed boost

Double data

Value

Broadband speed boost

Mobile data boost

Inclusive additional TV box

Connectivity

Intelligent WiFi+

O2 Travel

Connectivity

Intelligent WiFi+

O2 Travel

 

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more,” said Jeff Dodds, Chief Operating Officer at VMO2. “The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

It feels like a relatively simple offering and seamless signing up process that should resonate with customers,” said TMT Analyst Paolo Pescatore. “Ultimately, consumers want reliable and robust connections at affordable pricing. In turn this will help increase loyalty and reduce churn.” Indeed, but they presumably also want simple and transparent tariffs.

 

UPDATE, 16:00 18/10.21: We received the following clarification from VMO2 “The introductory prices are for 18 months (the duration of the minimum term contract) and then revert to the ongoing price at which point customers can get in touch with us to agree a new deal and recontract should they wish to.”

About the Author(s)

Scott Bicheno

As the Editorial Director of Telecoms.com, Scott oversees all editorial activity on the site and also manages the Telecoms.com Intelligence arm, which focuses on analysis and bespoke content.
Scott has been covering the mobile phone and broader technology industries for over ten years. Prior to Telecoms.com Scott was the primary smartphone specialist at industry analyst Strategy Analytics’. Before that Scott was a technology journalist, covering the PC and telecoms sectors from a business perspective.
Follow him @scottbicheno

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