Partner Content

August 23, 2022

Innovations with 5G New Calling are making claims procedures for automobiles more efficient and convenient. The goal is to accelerate damage assessment and streamline the auto repair process for consumers. By transitioning to an online claims process, consumers and insurance agencies can achieve better results and improve end-to-end efficiencies. For example, through high-definition video and improved voice, they can gain greater call consistency, lower latencies and high availability for the online claim process. In this article, we consider the key 5G technology elements that enable these video and voice calling improvements. We look at the collaborations between technology suppliers, insurance companies and automobile owners, and how leading 5G application vendors are accelerating claims procedures to create more successful insurance outcomes. Streamline the claims process When vehicle owners contact insurance companies to file claims, the process can be resource-intensive for agencies and inconvenient for consumers. In addition to loss assessments, it can be challenging to establish quality data standards and achieve consensus between agencies, repair workshops and car owners. Moreover, recent regulatory laws require the auto industry to simplify loss assessments and make the process more transparent. In response, leading companies in the automotive applications industry are investing in IT and big data technologies to digitalize data criteria, develop 5G-enabled video and voice calling and automate audits to be more efficient and readily available. With 5G New Calling, the service is integrated into the vehicle loss claim IT system. In this way, the customer can seamlessly switch to video calls during the loss reporting process and directly conduct remote survey, thus helping streamline the loss estimation process. As businesses move their claims processes online, they’re also capitalizing on the advances of the new calling service to improve voice and video calling and create new revenue streams. The capabilities for 5G New Calling As part of the 5G standalone (SA) network architecture, Voice over New Radio (VoNR) represents the most common service through which consumers experience 5G. In general, 5G leverages broad bandwidths and low latencies for improved call efficiency. End users can access audio, video and data features without downloading apps. Instead, 5G New Calling uses the native dialer of the smartphone to make calls more stable and convenient. Based on the 5G New Calling, operators can roll out numerous innovative services, such as outgoing video calls, intelligent translation, fun video calling, and remote collaboration. In addition to redefining experiences in a range of scenarios — such as overseas travel, communication with hard-of-hearing people, and social interaction — these services can be widely used in the finance, public services, logistics, manufacturing, and more. This helps operators enhance their competitiveness and ultimately achieve business success. Along with faster online call connections, end users gain certain benefits, including video-based customer service, real-time language translation and remote collaboration and screen sharing. And the adoption of 5G New Calling has the potential to change the online habits of end users. For example, the technology eliminates the need for calling apps and makes it easier to use the local 5G dialer for video calling. End users can apply the efficiency of 5G New Calling to other parts of their lives, whether it’s using voice recognition and remote operation guidance, accessing learning aids or even enhancing care for the elderly. Benefits of 5G New Calling for auto insurance The 5G New Calling is changing the industries. By making video calling more attractive and easier to use through the local 5G dialers, end users can eliminate the need for 3rd party call applications. In the case of auto insurance, the insurance agency could then reach the consumer directly through mobile phone, and conduct remote survey to learn about details about an accident much more efficiently and effectively, which is further enhanced by the new AR abilities. The quality of image also improves due to the support of high-definition video, thus making the AI loss assessment easier. With the new calling service in place, consumers gain new dynamic features with 5G, from AI voice recognition to remote operation guidance. As the insurance industry designs more efficient applications to take advantage of 5G New Calling, end users can expect more self-service options as well as enhanced user support. Jingyou Technology: innovative products and services Jingyou Technology supports digital transformation in the insurance industry and provides related platforms and service. The company has teamed up with multinational technology corporation, Huawei, to improve auto insurance efficiency and to drive adoption of its 5G New Calling Solution. By combining the New Calling Platform (NCP) and Unified Media Functions (NMF) with an underlying voice network, the New Calling Solution introduces three unique approaches: VHD video calling, intelligent video calling and interactive video calling. These innovations raise the standard for 5G New Calling well beyond previous iterations (i.e., 2G, 3G, LTE, etc.). Along with data digitalization, high-quality voice and video are set to transform key aspects of the automobile insurance industry. Agencies can reduce costs, enhance their competitiveness and reach new levels of business success. As a service provider for automobile insurance companies, Jingyou Technologies is capitalizing on 5G innovation to provide user-friendly insurance services, shorten the duration of damage assessment from two hours to five minutes and streamline the claims process. The company introduces its platform to unlock a new era of call communications using innovative 5G product offerings and work with automobile insurance data in more effective ways.

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