Stephen BatesRSS

RIM confident of winning back customer trust

UK MD Stephen Bates says RIM is working hard to win back the trust of its customers

Embattled Blackberry vendor RIM is confident that it can win back the trust of its customers following last week’s high profile outage. Stephen Bates, RIM’s UK MD told Telecoms.com on Tuesday that the firm will continue to innovate as it looks to make amends for the outage.