CRMRSS

High expectations for BSS: Tecnotree

tecnotree2

Stavros Vougas, Regional Vice President, MEA & APAC at Tecnotree, talks to Telecoms.com at MWC2014 about convergent billing and customer relationship management.

Can telecoms companies offer designer customer service?

Interaction with a fellow human being can help combat the dreaded customer churn

In the continuing drive towards improving customer service and encouraging self service, telecoms companies are increasingly broadening their online resources with a range of communications channels; from more prominent and detailed FAQs to customer forums where subject experts communicate with each other and exchange tips to help consumers solve problems without recourse to a live agent.

Making the most of it

What different strategies can operators employ to create new revenue streams?

Traditional carrier revenues are declining and billing models introduced relatively recently to stimulate data uptake are proving to be unworkable. Telecoms.com talks to a range of billing specialists about the different strategies operators can employ to create new revenue streams.

Defining the customer service experience

As a Digital Service Provider in today’s highly competitive and expanding broadband market you’re facing some huge challenges in your service environment. Product commoditization is leading to falling margins on basic products, your subscribers are increasingly expecting more of you, your products are ever more complex and the digital home is becoming a competitive battleground.

@telecoms