WDS
Have you ever been experienced?
David Ffoulkes-Jones, CEO of CEM solutions provider WDS, shares his views on how operators can develop customer experience management into a true competitive differentiator.
The customer experience in 2012
January 5, 2012 Written by Dawinderpal Sahota
The customer experience will be a major area of focus for operators in 2012, following a dawning realisation that those companies that do not give their customers the time, investment and focus they require will see them defect to rivals in an increasingly competitive market.
Android handset failures cost operators $2bn per year
November 3, 2011 Written by Dawinderpal Sahota
The return of Android devices by consumers is costing operators around $2bn per year, as they struggle to manage consumer expectations, according to research released this week.
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