A third of mobile subscribers only ever call their mobile operator because they failed to solve a problem through its self-care portal, according to research published this week. As a result operators across Europe are spending an estimated €510m (£426m) per year in unnecessary support costs.
Mobile payment solutions provider Square has announced that it has acquired photo sharing app developer Viewfinder. The firm said that the Viewfinder team’s expertise in building mobile applications will help it to make commerce easy for everyone.
Cloud-based storage service provider Box announced a slew of strategic partnerships and new investment Friday worth over $100m. The deals, which include commercial agreements with Australian and Spanish incumbents Telstra and Telefónica Digital, will help fuel the company’s expansion in Europe, Latin America and Asia Pacific.
The Norwegian Post and Telecommunications Authority has announced the winners of its latest spectrum auction, and one of the three successful bidders is an unknown company whose identity has become the focus of much speculation. Challenger Tele2 came away empty-handed and must look to address the holes in its spectrum portfolio.
Google is in the process of coordinating mobile development for native Chrome apps according to multiple reports. Given the richness of HTML5 the move, if successful, could be much more disruptive than anticipated, potentially challenging established mobile virtualisation incumbents like Citrix and enterprise mobile app providers more broadly.
South Korea is one of the world’s most advanced mobile markets, with all three operators running LTE and the race to LTE-A already underway. It serves as an interesting pilot for the promises and pitfalls many other operators will experience in the future.
Mike Hibberd | @telecomsHibberd
UK government proposals would force UK ISPs to block access to adult material unless the bill payer opts in to receive it. The “think of the children” rhetoric is convincing and the sentiment is in the right place. But the solution – content filtering – is all wrong.
Having already blown a hole in the pay-TV market with its cut-price streaming services, US video streaming player Netflix is now tearing down the long-standing telecom wholesale model because of the huge traffic volumes its services are generating.