Database giant Oracle announced it has agreed to acquire TOA Technologies, a provider of cloud-based solutions for field service management. Oracle said it intends to fold the technology into its service cloud offering.
Vivo, the Brazilian subsidiary of Spanish telco Telefónica said Tuesday that it has deployed TOA Technologies’ cloud-based field service management application, which provides end-to-end service tracking for both employees and contractors.
Telecoms.com talks to Richard Alden of workforce management firm TOA Technologies at Telemanagement World Forum 2012. Alden talks about the change and turmoil going through the industry and how operators can interact better with their customers to offset this phenomenon.