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Telefónica Brazil deploys TOA for cloud-based field service solution

Telefónica has deployed field management technology

Vivo, the Brazilian subsidiary of Spanish telco Telefónica said Tuesday that it has deployed TOA Technologies’ cloud-based field service management application, which provides end-to-end service tracking for both employees and contractors.

Getting it right first time

Richardalden

Telecoms.com talks to Richard Alden of workforce management firm TOA Technologies at Telemanagement World Forum 2012. Alden talks about the change and turmoil going through the industry and how operators can interact better with their customers to offset this phenomenon.

@telecoms