More than half of Communications Service Provider (CSP) executives are keen to adopt industry standards for BSS/OSS business processes and architecture, according to research released this week.
Mobile operators should not measure voice services in terms of minutes used, as it no longer reflects how we communicate, according to Dean Bubley, founder of Disruptive Analysis. Speaking at the TM Forum Management World in Nice, Bubley argued that voice is a 130 year old product that has seen little innovation in its lifespan. As a result, the industry is using an outdated metric to measure its core service.
Telecoms.com talks to Rick Mallon, VP Product Management, Sigma Systems at Telemanagement World Forum 2012.
Most communications service providers’ services are growing in terms of complexity and sheer number, and they need to deliver these services through multiple-channels (e.g. customer care, Web, kiosk, sales force, retail store). Whether they are triple-play, quad-play, mobility, or greenfield service providers, they must develop a strong product launch and order management environment to improve the customer experience while managing the operational costs of designing, launching, and delivering complex new products and services.
Executive Vice President & Board Member, China Mobile and CEO, BT Wholesale join prestigious keynote line-up for Management World 2010 conference
TM Forum has confirmed that Liu Aili, Executive Vice President and Board Member, China Mobile and Sally Davis, CEO, BT Wholesale are to deliver keynote presentations at the Management World 2010 conference, to be held 18-20 May, 2010 in Nice, France. The TM Forum also announced the conference is on track to break all records, with pre-bookings at an all time high, and sponsorships almost sold out.