Arguably the most disruptive telco in the UK market today, Three UK is looking to leverage insights generated from its vast troves of network data in a bid to improve customer satisfaction and how the business caters to segmented customer needs, as well as derive incremental value from existing customers.
UK communications regulator Ofcom has released research showing that while overall levels of consumer satisfaction with mobile networks are high, an estimated 45 per cent of users experience some problems. Moreover, around 30 per cent of users experience no reception at least once a week.
UK fibre network operator and cableco Virgin Media has added cellular player Three as the latest wholesale partner for its wifi on the London Underground service. By the end of July, Three customers will be able to access wifi at over 144 Tube stations for no extra cost.
Hutchison Whampoa’s 3 group has successfully integrated Google Play direct carrier billing into the network of its Austrian subsidiary, 3 Austria. The company has already rolled out the system in Sweden, Ireland and Hong Kong, allowing apps and other digital goods such as books, music, games as well as the music streaming service Music All Access to be paid for via the mobile bill.
The UK’s mobile operators have been granted permission to redeploy their existing 2G and 3G radio spectrum for 4G services.
Operator group Telecom Italia has confirmed it is in talks over a potential takeover of Hong Kong based Hutchison Whampoa’s Italian operation.
UK operators could soon be facilitating payments for physical goods bought by subscribers via carrier billing services. Direct operator billing firm, Mach, has now signed Vodafone, Everything Everywhere, O2 and 3UK up to its Direct Operator Billing platform for digital goods, and said that the use of such a solution to purchase physical goods is on the horizon.
In a major coup for the Korean firm, Samsung has secured its first significant European network contract by signing a deal to supply 3UK with LTE Radio Access Network (RAN) and 3G/LTE core infrastructure equipment.
An MVNO that offers free mobile data in return for viewing adverts has launched in the UK. Samba Mobile is available for tablet and laptop owners and offers users a range of interactive adverts to drive engagement.
Mobile operators 3 and Vodafone are set to embark on a network sharing agreement in Ireland. A source close to the deal told Telecoms.com that the two operators are in advanced discussions regarding a joint infrastructure partnership.
3UK has signed an agreement with Macheen, a cloud service provider for connected devices. The deal provides the operator with access to a platform for the management of a variety of processes that are required to create, manage and bill M2M-related services.
Mobile operator 3UK has announced that 97 per cent of all the traffic travelling through its network today is data. The carrier added that in the 14 months between June 2010 and September 201, it has seen a 427 per cent increase in data usage for smartphone customers.
UK regulator Ofcom has announced that it will delay the 4G spectrum auction until the final quarter of 2012 at the earliest. Ofcom said that it received a number of “substantial and strongly argued responses” to its initial plans and will undertake a further round of consultation to address issues raised.