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Optus warned for overcharging customers

Optus has been formally warned by telecoms regulator the Australian Communications and Media Authority (ACMA) for inaccurately billing around 237,500 customers prior to September 2012

Australian carrier Optus has been formally warned by telecoms regulator the Australian Communications and Media Authority (ACMA) for inaccurately billing over 237,500 customers prior to September 2012.

Australian operators improve customer service

Australian operators are improving in the eyes of their customers

Australian telecoms regulator the Australian Communications and Media Authority has announced a sustained reduction in complaints to the Telecommunications Industry Ombudsman (TIO) from consumers regarding customer services of the country’s mobile operators.

Telstra first to deploy Cisco’s global cloud platform

Telstra announced that it is deploying Cisco's cloud infrastructure within a local Australian datacentre, the first of Cisco's partners to do so

Australian telco Telstra announced Tuesday that the company is partnering with Cisco on a deal that will effectively see Telstra become the first service provider to deploy Cisco’s global cloud compute infrastructure within its datacentres. Telstra also announced it will also invest in Cisco Evolved Services Platform for its networking infrastructure in a bid to improve service personalisation.

Telstra rapped for leaking 16,000 customers’ details

Telstra has been penalised by the Office of the Australian Information Commissioner (OAIC) and telecoms regulator the Australian Communications and Media Authority (ACMA) for breaching privacy laws

Australian operator Telstra has been penalised by the Office of the Australian Information Commissioner (OAIC) and telecoms regulator the Australian Communications and Media Authority (ACMA) for breaching privacy laws.

Ericsson and Telstra recognised for LTE-Broadcast work

David Everingham

Australian carrier Telstra and Swedish infrastructure firm Ericsson picked up the award for Pushing the Limits in mobile technology at the inaugural Telecoms.com Industry Awards on Monday night in Barcelona.

The future of cloud – Telstra’s perspective

Nathan Bell, director of product marketing, Telstra Global

The changing human interaction with the cloud and its importance in our day-to-day lives has created a golden opportunity for businesses to use insights to increase customer satisfaction for both corporates and consumers. Organisations across APAC are embracing the IT transformations within cloud, big data and mobile—and learning how to better serve the needs of their customers, says Nathan Bell, global director of products and marketing at Telstra Global.

Sprint taps Pogoplug for cloud storage and backup

Sprint has tapped cloud storage vendor Pogoplug to offer cloud storage and backup to its mobile cutomers

US telco Sprint announced a partnership this week with cloud storage service provider Pogoplug that will see Sprint offer its customers free cloud storage as part of their mobile services package.

Telstra sets up network services JV with Telcom Indonesia

Telstra has formed a joint venture with Telkom Indonesia to provide network services in South East Asia

Australian operator Telstra has formed a joint venture with Telkom Indonesia to provide network services in South East Asia. The two have signed a memorandum of understanding (MoU) that will see the joint venture be the exclusive provider of network applications and services in Indonesia for the two operators. It will offer managed network and security, cloud and unified communications services.

Telstra acquires enterprise network and security integrator

Telstra has acquired Melbourne based network solutions and services provider O2 Networks

Australian operator Telstra has acquired Melbourne-based enterprise network and security integrator O2 Networks. The acquisition was made to bolster Telstra’s network application and services (NAS) portfolio, as the continues to pursue opportunities in the enterprise space.

Telstra sells out of Sensis, CSL

Telstra is selling out of Sensis and CSL

Australian carrier Telstra on Monday announced the sale of its struggling directories business. The sell off comes just weeks after the company offloaded Hong Kong operation CSL.

Telefónica and Telstra invest in cloud storage provider Box

Telefónica and Telstra were among the investors in the latest round of financing for Box.

Cloud-based storage service provider Box announced a slew of strategic partnerships and new investment Friday worth over $100m. The deals, which include commercial agreements with Australian and Spanish incumbents Telstra and Telefónica Digital, will help fuel the company’s expansion in Europe, Latin America and Asia Pacific.

Telstra expands cloud platform to US, Japan

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ollowing its EU and APAC expansion this summer, ICT and backbone network service provider Telstra Global announced Thursday that the company has expanded its cloud and “connected colocation” services to the US and Japan, and is in the process of upgrading existing facilities in Australia.

Telstra conducts LTE broadcast on live network

Telstra has completed the world's first LTE Broadcast session on a commercial LTE network

Australian operator Telstra as completed what it claims is the world’s first LTE Broadcast session on a commercial LTE network.

Australian low cost MVNO “muscled out of market” by Telstra

Kogan Mobile claims Telstra has muscled it out of the market

Australian MVNO Kogan Mobile claims it has been “muscled out of the mobile industry” by the country’s largest mobile operator, Telstra.

Telstra improves profits, cites customer service focus

Telstra will be forced to lower prices for access to its broadband network

Australian incumbent Telstra has increased its annual revenues by 1.9 per cent to A$25.98bn (US$23.58bn) for the year to end June 2013, while net profit jumped 12.9 per cent to A$3.9bn. CEO David Thodey said the firm’s performance was down to improvements in customer service and focus on growth businesses. The firm added 1.3 million mobile subscribers during the 12-month period.

Telstra plans to outsource 170 cloud jobs to India

Telstra has announced plans to outsource 170 jobs from its cloud services division to India

Australian operator Telstra has announced plans to outsource 170 jobs from its cloud services division to India. The jobs will be primarily moved from the firm’s profitable and growing Network Applications and Services division, and will affect IT and resource management staff.

Aussie Rules

Mike Wright, executive director of networks & access technologies at Telstra

It is testament to Telstra’s aggressive approach to mobile broadband that an operator in a country of just over 23 million people should rank in the top ten operators worldwide in terms of LTE subscriber numbers. Mike Wright, Telstra’s executive director for networks and access technologies talks to Telecoms.com about the firm’s plans for further enhancing its LTE operation with fresh spectrum and LTE-Advanced capabilities.

Off their perch

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Who’d have thought that the news that would rock the world this week would be of a 71-year-old man deciding to retire from his job? But it did and the telecoms industry seems to have adopted some of the fiery, argumentative, and sometimes hypocritical, qualities of the famous Glaswegian.

Australian spectrum auction “damaging to economy”

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A consultancy firm specialising in planning national radio spectrum auctions has criticised Australia’s recent digital dividend spectrum for setting reserve prices too high.

Australia wins A$2bn from digital dividend spectrum auction

Telstra, Optus Mobile and TPG Internet each secured spectrum

Three Australian operators have secured spectrum in the country’s digital dividend auction, generating revenues of nearly A$2bn ($2.06bn) for the Australian government. Telstra, Optus Mobile and TPG Internet each secured spectrum, regulator Australian Communications and Media Authority (ACMA) announced.

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