Mobily: “LTE will lead to completely new customer segmentation.”
Khaled Bassuny, is senior vice president of customer care for Saudi operator, Mobily. According to Bassuny one of the keys to Mobily’s successful approach to customer service is its innovative use of social media.













With summer supposedly fast approaching, many look to trim some fat and get in shape for the sunny months. The Informer has never been a huge fan of gyms; in fact his favourite machine in the gym is the one that sells chocolate. Telefonica’s UK arm O2, is one business that is looking to get lean for the holidays, though, and this week it announced that it is to trim 3,500 UK employees.