Jon Newbery, CEO of Clarity
Jon Newbery, CEO of Clarity, talks to telecoms.com at the Telemanagement World Forum 2012, about the deployment of the comany’s unified OSS solution for the broadband access network of Telkom Indonesia.
OSS
NSN/Ericsson/Huawei MoU raises serious questions over the need for OSS standardization
May 23, 2013 Written by Peter Dykes
The announcement that OSS rivals NSN, Ericsson and Huawei have signed an Memorandum of Understanding (MoU) agreement to cross-license their respective OSS interfaces to one another raised a few questions as well as a few eyebrows. That these players have decided to trust one another and adopt a simpler way of sharing proprietary interfaces is remarkable enough, but the timing of the announcement, coming as it did less than 24 hours before the opening of this year’s TeleManagement Forum’s flagship event was as surprising as it was, one suspects, deliberate.
Elitecore receives Most Innovative BSS Solution company award from Hamadoun Touré, Secretary General, ITU
Elitecore Technologies, the global provider of OSS/BSS solutions, has won the “most innovative BSS solutions company” award at the 7th NTA ICT World Communication Award Ceremony, 2013 for its next-generation BSS transformation suite.
Operators losing $58bn on poor billing systems, finds report
March 28, 2012 Written by Dawinderpal Sahota
The mobile industry lost more than $58bn in 2011, due to inadequate operator billing systems, according to a report published this week. The figure, which represents over six per cent of operators’ global revenues, was attributable to inadequate fraud management and revenue assurance processes, according to Juniper Research. And it is a figure that currently looks set to grow.
12 top OSS/BSS trends for 2012
January 10, 2012 Written by Peter Dykes
2012 promises to be an exciting year in the OSS and BSS sectors as the industry moves into the next phase of support software deployment. Despite the economic gloom which still hangs over many of the world’s major economies, there is room for optimism in most of the geographical regions as operators in the mature markets begin to explore the possibilities of policy-based on-line charging (OLC)
Stand and deliver
July 4, 2011 Written by Pamela Weaver
It’s not often that you find an industry as diverse as telecoms singing from the same hymn sheet on anything, but this year’s TM Forum Management World event in Dublin was positively harmonious. And the message was that less is more.
M-Health: A look inside
How mobile operators are tackling the world’s most complex vertical.
Ericsson buys Telcordia for $1.15bn
Ericsson has announced its purchase of OSS/BSS giant Telcordia in a $1.15bn all cash deal. Ericsson CEO Hans Vestberg said the deal reflected the growing importance of operations and business support systems in an environment where “more and more devices are connected, services become mobile and new business models for mobile broadband are introduced.”
Communications service providers look to standards to reduce costs & drive innovation
More than half of Communications Service Provider (CSP) executives are keen to adopt industry standards for BSS/OSS business processes and architecture, according to research released this week.
Telcordia opens OSS platform up to the cloud
April 14, 2011 Written by James Middleton
Operational Support Systems (OSS) are one of the most complicated and critical functions an operator will deploy, having as it does, a major effect on the company’s agility. On Thursday software vendor Telcordia unveiled an offering which gives integrator partners cloud-based access to its OSS portfolio.
Customer experience remains elusive
April 7, 2011 Written by Kris Szaniawski
I would be a (relatively) rich man if I had a dollar for every time someone mentioned ‘customer experience’ at the Managed Services for Growth Markets conference in Dubai. The number of terms and acronyms was dizzying – Quality of Experience (QoE), Service Quality Management (SQM), Customer Experience Management (CEM), Key Quality Indicators (KQIs) and the relationship of all these to network KPIs and contract SLAs figured a lot in discussions.
Make way for new a generation of OSS/BSS environments
March 10, 2011 Written by James Middleton
Existing operations and business support system (OSS/BSS) environments cannot provide the required support to face the challenges abundant in a landscape marked by intensifying competition, reduced time-to-market, efficiency improvement, and growing customer expectations. This is the warning from research firm Frost & Sullivan, which released a report this week highlighting the need to bridge the gap between OSS/BSS in order to overcome these challenges.
Comarch – The advantages of Product Catalog-centric BSS
This white paper published by Comarch addresses how service providers’ existing BSS systems can slow down their business, the disadvantages of having multiple product catalogs and how Comarch approaches BSS transformation in terms of product catalog-centric architecture.
Increase Your Market Share with NG BSS
This whitepaper published by Comarch discusses the 5 best practices for enabling efficiency and innovation in the delivery of differentiated services and support to customers. It also provides additional suggestions about how BSS solutions currently in use can be leveraged to implement them.
Comarch Self Care version 6.6 has been launched
Comarch has introduced the new version of its Self Care product, with additional functionalities. Comarch Self Care is a web self-service portal enabling communication service providers to reduce customer service costs and increase customer satisfaction. It answers the needs of the consumer and SME markets, while the Corporate Self Care product provides advanced features for enterprises.
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