The mobile industry lost more than $58bn in 2011, due to inadequate operator billing systems, according to a report published this week. The figure, which represents over six per cent of operators’ global revenues, was attributable to inadequate fraud management and revenue assurance processes, according to Juniper Research. And it is a figure that currently looks set to grow.
2012 promises to be an exciting year in the OSS and BSS sectors as the industry moves into the next phase of support software deployment. Despite the economic gloom which still hangs over many of the world’s major economies, there is room for optimism in most of the geographical regions as operators in the mature markets begin to explore the possibilities of policy-based on-line charging (OLC)
It’s not often that you find an industry as diverse as telecoms singing from the same hymn sheet on anything, but this year’s TM Forum Management World event in Dublin was positively harmonious. And the message was that less is more.
How mobile operators are tackling the world’s most complex vertical.
Ericsson has announced its purchase of OSS/BSS giant Telcordia in a $1.15bn all cash deal. Ericsson CEO Hans Vestberg said the deal reflected the growing importance of operations and business support systems in an environment where “more and more devices are connected, services become mobile and new business models for mobile broadband are introduced.”
More than half of Communications Service Provider (CSP) executives are keen to adopt industry standards for BSS/OSS business processes and architecture, according to research released this week.
Operational Support Systems (OSS) are one of the most complicated and critical functions an operator will deploy, having as it does, a major effect on the company’s agility. On Thursday software vendor Telcordia unveiled an offering which gives integrator partners cloud-based access to its OSS portfolio.
I would be a (relatively) rich man if I had a dollar for every time someone mentioned ‘customer experience’ at the Managed Services for Growth Markets conference in Dubai. The number of terms and acronyms was dizzying – Quality of Experience (QoE), Service Quality Management (SQM), Customer Experience Management (CEM), Key Quality Indicators (KQIs) and the relationship of all these to network KPIs and contract SLAs figured a lot in discussions.
Existing operations and business support system (OSS/BSS) environments cannot provide the required support to face the challenges abundant in a landscape marked by intensifying competition, reduced time-to-market, efficiency improvement, and growing customer expectations. This is the warning from research firm Frost & Sullivan, which released a report this week highlighting the need to bridge the gap between OSS/BSS in order to overcome these challenges.
This white paper published by Comarch addresses how service providers’ existing BSS systems can slow down their business, the disadvantages of having multiple product catalogs and how Comarch approaches BSS transformation in terms of product catalog-centric architecture.
A step in the right direction but does it go far enough?
Sharing an allowance among family members is one ...
I agree with Dan about this being a excellent read, and that QNX is not well known but sooner or ...
Excellent read with some actual facts compared to the hack journalist/bloggers on the interest. Many don't understand what QNX ...
The main issue with Telenor is that whether they made underhand payments to ge the licenses. If they did, then ...
Over The Top providers have become the staple wildcard in almost any sector set on a collision path with mobile. By and large they are very good at what they do: connecting a user with their chosen content or service by whatever means available.
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