Ofcom has published a report on customer satisfaction levels in mobile, broadband, pay TV and landline services. Compared to previous years, the report showed steady level of satisfaction in mobile with O2 topping the table in the mobile service provider stakes. Meanwhile RootMetrics put EE on top in London.
Following reports last week, UK regulator Ofcom has confirmed the appointment of Sharon White as its new Chief Executive. Joining from the HM Treasury, where she is Second Permanent Secretary, White will officially take the reins in March next year.
Former UK telco monopoly BT has announced it has chosen the UK’s biggest mobile operator – EE – for exclusive acquisition talks, having previously conceded it was looking at O2 or EE. If the deal goes through BT would occupy a dominant position in the UK telco market as it already owns substantial fixed-line assets as well as a significant chuck of exclusive content and some 4G spectrum of its own.
Even operators privately admit they need to be regulated. While the laissez faire, free market utopia to which many of us aspire should preclude such interventions, in many cases a perfect market is impossible and it appears to be human nature to exploit oligopolies as much as possible. Hence, some kind of independent body is required to protect the consumer.
The word on the street is that Sharon White, currently second permanent secretary to the Treasury, has been formally recommended as the new Chief Exec of UK telecoms regulator Ofcom.
The UK Competitive Telecommunications Association (UKCTA) has published a series of reports calling the country’s regulator Ofcom to review the communications market. It claimed there is confusion over the role of BT Openreach, BT’s network division, and businesses feel Openreach is a restrictive force in terms of choice in the market.
UK telecoms regulator Ofcom has announced it will make the 700 MHz frequency band available for mobile broadband services, effectively moving broadcast TV and wireless microphones aside to make room. There’s no need for operators to reform their auction teams just yet though, as Ofcom doesn’t reckon it’s going to happen until 2022.
The UK telecoms regulator has announced initial plans for the UK’s next spectrum auction for the 2.3GHz and 3.4GHz bands. Ofcom is asking bidders to provide input for proposals for the auction, expected to take place in late 2015 or early 2016.
Ofcom has published a report outlining its strategy to ensure all UK citizens benefit from communications services as much as possible. The report, titled Citizens and Communications Services, examines the availability, accessibility and affordability of said services in the UK.
Ofcom has announced it is coordinating testing of wireless technology that uses white space spectrum to potentially deliver a range of digital services including internet access in rural areas, wifi-like services, video streaming or M2M connectivity.
Video is the next big thing, apparently. “But surely it’s already been around for a little while,” you might nervously venture after a telco evangelist with a challenging hair cut blurts this factoid at you as if he’s just discovered the secret of alchemy. That was old video, he will sneer, we’re now in the mobile video era!
UK communications regulator Ofcom has announced that Ed Richards, the group’s Chief Executive, will be standing down from his role at the end of 2014. The search for his successor is under way, and is targeted for completion in early 2015, despite Ofcom apparently having had significant advance warning of his departure.
UK communications regulator Ofcom has released research showing that while overall levels of consumer satisfaction with mobile networks are high, an estimated 45 per cent of users experience some problems. Moreover, around 30 per cent of users experience no reception at least once a week.
UK communications regulator Ofcom has responded to criticism over its proposal to increase annual licence fees for 900 and 1800MHz spectrum in the UK with a reduced proposal and the promise of a further consultation before the plan is finalised next year.
UK telco regulator Ofcom has published its report on the complaints it received in the first quarter of 2014. The good news is that, compared to broadband and fixed line services, mobile receives relatively few complaints. But within the mobile category EE was the subject of the most complaints per 1000 customers.
The UK communications industry regulator – Ofcom – has announced proposals designed to further reduce mobile termination rates; the wholesale prices mobile operators charge other operators for connecting to their networks.
UK regulator Ofcom has outlined its approach for managing wireless spectrum over the next decade. The regulator’s Spectrum Management Strategy is part of the Government’s plan to double the amount of money it raises annually from spectrum services to £100bn by 2025.
The UK National Audit Office (NAO) has claimed that the country missed out on an extra £160m in revenue by reserving spectrum during the 4G spectrum auction in February last year.
Telecoms trade body the GSMA has warned that government efforts to share spectrum usage should “complement but in no way replace” the need for exclusive access spectrum when provisioning mobile broadband services. The body issued a report that assesses two potential licensed shared access scenarios; the first being the release of 50MHz in the 2.3GHz band from 2020 in the EU and the second regarding the release of 100MHz in the 3.5GHz band from 2016 in the US.
After outing mobile operator Vodafone as the only UK operator to have failed to meet telecoms regulator Ofcom’s 3G coverage obligation last year, the regulator has confirmed that Vodafone has now met its requirements.