UK telco regulator Ofcom has published its report on the complaints it received in the first quarter of 2014. The good news is that, compared to broadband and fixed line services, mobile receives relatively few complaints. But within the mobile category EE was the subject of the most complaints per 1000 customers.
UK communications regulator Ofcom has released research showing that while overall levels of consumer satisfaction with mobile networks are high, an estimated 45 per cent of users experience some problems. Moreover, around 30 per cent of users experience no reception at least once a week.
UK communications regulator Ofcom has responded to criticism over its proposal to increase annual licence fees for 900 and 1800MHz spectrum in the UK with a reduced proposal and the promise of a further consultation before the plan is finalised next year.
The UK communications industry regulator – Ofcom – has announced proposals designed to further reduce mobile termination rates; the wholesale prices mobile operators charge other operators for connecting to their networks.
UK regulator Ofcom has outlined its approach for managing wireless spectrum over the next decade. The regulator’s Spectrum Management Strategy is part of the Government’s plan to double the amount of money it raises annually from spectrum services to £100bn by 2025.
The UK National Audit Office (NAO) has claimed that the country missed out on an extra £160m in revenue by reserving spectrum during the 4G spectrum auction in February last year.
Telecoms trade body the GSMA has warned that government efforts to share spectrum usage should “complement but in no way replace” the need for exclusive access spectrum when provisioning mobile broadband services. The body issued a report that assesses two potential licensed shared access scenarios; the first being the release of 50MHz in the 2.3GHz band from 2020 in the EU and the second regarding the release of 100MHz in the 3.5GHz band from 2016 in the US.
After outing mobile operator Vodafone as the only UK operator to have failed to meet telecoms regulator Ofcom’s 3G coverage obligation last year, the regulator has confirmed that Vodafone has now met its requirements.
UK operator O2 has altered the terms and conditions of its subscriber contracts to sidestep rules introduced by regulator Ofcom last week. The regulator had announced that UK consumers and small businesses would be allowed to leave their mobile operator without paying a penalty fee if their service provider increased its prices mid-contract.
UK consumers and small businesses will be allowed to exit their mobile, landline and broadband contracts without paying a penalty fee if their service provider increases its prices mid-contract.
The UK is heading will face a serious spectrum shortage by the end of the decade if 300MHz of cellular spectrum and 350MHz of wifi spectrum are not made available. The warning came this week from Real Wireless, a consultancy that worked with UK regulator Ofcom on this year’s LTE spectrum auctions.
UK telecoms regulator Ofcom has said that Vodafone is the nation’s only mobile operator to have failed to meet its 3G coverage obligation. Vodafone has fallen 1.4 per cent short of the 90 per cent coverage requirement.
UK regulator Ofcom has announced that a group of technology firms, including Google, BT and Microsoft, are taking part in Europe’s first major pilot of white space technology. The regulator said that the UK will be among the first countries in the world to road-test the technology, which could help support the next wave of wireless innovation.
UK telecoms regulator Ofcom has announced the appointment of Philip Marnick as its group director in charge of spectrum. Marnick currently holds the position of CTO at wireless service provider UK Broadband and will move to Ofcom in November. He has 27 years experience in the wireless communications industry, having previously held senior roles at O2, BT, Orange, Softbank Mobile and Nuance.
The UK’s mobile operators have been granted permission to redeploy their existing 2G and 3G radio spectrum for 4G services.
The UK government’s attempt to roll out “superfast” broadband across the nation is running two years behind schedule, according to the National Audit Office. The government has pledged to provide super-fast speeds, primarily through the deployment of fibre networks to 90 cent of premises in each area of the UK by May 2015. However, the NAO believes the rollout will be completed 22 months later than planned.
The UK has passed 9 million unbundled broadband lines, according to new figures from watchdog Ofcom.
The UK’s communications regulator Ofcom has revealed the telcos with the worst customer experience ratings in the country, with Orange generating the most complaints for broadband in the fourth quarter of 2012 and BT receiving the most pay-TV complaints.
Average fixed broadband speeds in the UK are now up to 12 Mbps, compared to 9 Mbps in May 2012, according to new figures from communications regulator Ofcom.
Following its review into the causes of bill shock, UK regulator Ofcom has set out an action plan to tackle the problem. The regulator said it will work with the mobile industry on a series of measures to address the main issues identified by the review and if these do not sufficiently reduce damage caused to consumers, Ofcom warned it would consider mandatory options to tackle the problem.