mobile broadbandRSS

Poor customer service stifling mobile broadband

Almost half of UK mobile users don’t understand what mobile broadband can offer them. Moreover, better customer service would encourage mobile users to spend more. These are some of the findings from a survey released today by Convergys, a billing and OSS provider. “The findings are not exactly new,” says Mark Hennessy, director of products [...]

Fixed line broadband still sticky service

One of the growing concerns of the fixed line operator community in these times of economic slowdown is that consumers are cutting their fixed line broadband in favour of a mobile net connection. It’s been well noted that mobile broadband subscriptions are growing at an explosive rate, giving rise to a potential double whammy risk, [...]

Virgin Media intros mobile broadband

UK-based cable carrier Virgin Media showed how convergence is done on Wednesday as it unveiled its first ever Mobile Broadband offer. The new service adds another string to Virgin’s bow, which already includes cable broadband, fixed line telephony, IPTV, and mobile services via the Virgin Mobile MVNO. Mobile Broadband from Virgin Media is available on [...]

‘Mobile broadband’ badge to appear on notebooks

Mobile industry body, the GSM Association (GSMA) made its big announcement on Tuesday, and it turns out the Informer was bang on with his prediction. Firing up the ‘mobile broadband’ hype machine and positioning the technology as a credible alternative to wifi and DSL, the GSMA has unveiled the Mobile Broadband service mark. Essentially, the [...]

Mobile broadband a complement says analyst

Fixed line substitution is a blind alley for cellular carriers looking to market their mobile broadband services in Western Europe and they would be better off focusing on complementary prepaid offerings. Such is the advice from consultancy Ovum.  Penetration of fixed broadband is so high in the region, said analyst Steven Hartley, that mobile broadband [...]