Experience with IT is moving to the forefront in managed services and outsourcing deals as operators seek to enhance the customer experience with more tightly integrated networks and business processes. Telecoms.com recently met with Luigi Migliaccio, global head of IT managed services at Ericsson, who explained how the back office silos that persist in large operators are killing the company.
German operator E-Plus, which is in the process of being acquired by Telefónica, has completed the transition of its network management to Chinese firm ZTE.
Saudi Arabian operator STC has renewed its managed services contract with infrastructure vendor Nokia Solutions and Networks (NSN) which will see the Finnish firm continue to provide network planning and optimisation, network and service operations and hardware and software services for STC’s Al Jawal network in Saudi Arabia. The contract covers STC’s GSM, 3G and LTE networks that are within NSN’s footprint.
While efficiency and cost control are still identified as the most important concerns for operators considering managed services, research indicates these same organisations are on the brink of a complete change in strategic focus driven by the need to pursue new revenues.
Operator group Vodafone has signed a five year global managed services deal with OSS/BSS provider Amdocs. Under the terms of the deal, Vodafone’s customer care and billing will be based on Amdocs software applications and the vendor will deliver application development, operations and maintenance services for the operator.
Telkom Kenya, which operates fixed and mobile services under the Orange brand in the country, on Friday signed a 15 year outsourcing deal with Eaton Towers for the management of its passive network infrastructure.
Indian operator Reliance Communications has signed an eight-year managed services deal with Swedish vendor Ericsson worth $1bn that will see Ericsson assume responsibility for the operator’s fixed and wireless networks in North and West India. Reliance signed a similar deal with Alcatel Lucent—also believed to be worth $1bn—covering East and South India in January.
Bengt Nordstrom, founder of industry consultancy NorthStream, shares a series of predictions for the mobile industry in 2013. In this fourth instalment he says that the managed services market will consolidate next year, down to a three-player market, as competition intensifies.
Russian operator VimpelCom will transfer 1,300 staff to Chinese infrastructure vendor Huawei, as part of a five-year managed services deal.
Chinese equipment vendor Huawei said Monday that it has won a five year agreement from Telefónica’s UK operation, O2, to manage the operator’s multi vendor core transmission and mobile access network.
Chinese vendor Huawei has scored a managed services deal with local carrier China Unicom, the company said Tuesday.
The slowdown in voice revenues is putting increased pressure on operators worldwide to maximise returns from mobile data revenues.
Swedish vendor Ericsson has announced a deal with 3 Italia that will see it take on responsibility for the modernisation and management of the operator’s data centre and IT infrastructure. The deal builds on a managed services deal covering the operator’s network, which was struck in 2005 and extended until 2014 in a further announcement last year.
Information technology giant IBM made its presence known in the African telecoms market on Friday, having scored a deal with Bharti Airtel to manage the carrier’s technology and services across 16 countries and around 72 million users.
Swedish vendor Ericsson, the leading supplier of infrastructure and services to the mobile operator community, has reported second quarter profit of SEK2bn (US$274m), up from SEK800m for the same period in 2009. But despite the surge in income, the company’s share price took a five per cent tumble in response the announcement as Ericsson fell some way short of analyst expectations.
Sweden’s Ericsson has won a substantial managed services contract from China Mobile, on the home turf of its leading competitor in the infrastructure supply business, Huawei. The deal will see Ericsson providing field maintenance services for China Mobile’s operation in the Hebei province in Northern China.
US vendor Motorola said this week that it has scored a contract with Zain Kuwait, to operate and manage the carrier’s 3G network.
Reports from New Zealand suggest that Franco-US vendor Alcatel Lucent (ALU) is to award a compensation payment of NZ$100m (US$72.8m) to incumbent player Telecom over the poor performance of the ‘XT’ 3G network it delivered to the carrier, and operates on its behalf.
Nokia Siemens Networks has struck a deal with Russian carrier MTS for what the firms say is the first full network outsourcing contract to be signed in that country.
Swedish infrastructure vendor Ericsson has reported a 30 per cent drop in profits for the first quarter of this year, netting SEK1.3bn ($180m) for the three months to end March, compared to SEK1.8bn for the same period in 2009. CEO Hans Vestberg said a slowdown in infrastructure sales was partly to blame, and the firm was also impacted by ongoing restructuring costs.