Managed ServicesRSS

CenturyLink announces expansion into China

CenturyLink will host services in Shanghai

The business arm of American telco CenturyLink has announced the expansion of its managed services availability into the Chinese market. The announcement marks a potentially significant step for Western businesses moving into the worlds’ second-largest economy.

Vodafone Egypt outsources to Ericsson

Ericsson has scored another managed services deal

Vodafone Egypt has signed up Ericsson as its first outsourcing partner, under a three year managed services agreement, to deliver network field maintenance services and improve the quality of its network in the greater Cairo area.

Telenor taps Ericsson for Myanmar network

Telenor has called on infrastructure vendor Ericsson to provide network equipment and managed services for its network in Myanmar

Operator group Telenor has called on infrastructure vendor Ericsson to provide network equipment and managed services for its network in Myanmar. The two firms have signed a five year contract which sees Ericsson implementing equipment in a multivendor environment as well as provide managed services for the network.

E-Plus hands over network management to ZTE

ZTE is taking the reins

German operator E-Plus, which is in the process of being acquired by Telefónica, has completed the transition of its network management to Chinese firm ZTE.

Saudi’s STC renews NSN contract

STC has renewed its managed services contract with infrastructure vendor Nokia Solutions and Networks

Saudi Arabian operator STC has renewed its managed services contract with infrastructure vendor Nokia Solutions and Networks (NSN) which will see the Finnish firm continue to provide network planning and optimisation, network and service operations and hardware and software services for STC’s Al Jawal network in Saudi Arabia. The contract covers STC’s GSM, 3G and LTE networks that are within NSN’s footprint.

IT becoming key element in managed services deals

IT is becoming just as important as network management

Experience with IT is moving to the forefront in managed services and outsourcing deals as operators seek to enhance the customer experience with more tightly integrated networks and business processes. recently met with Luigi Migliaccio, global head of IT managed services at Ericsson, who explained how the back office silos that persist in large operators are killing the company.

Radical transformation in managed services deals expected among operators

Huawei expects mobile operators to undergo radical  operational transformation over the coming years

While efficiency and cost control are still identified as the most important concerns for operators considering managed services, research indicates these same organisations are on the brink of a complete change in strategic focus driven by the need to pursue new revenues.

Vodafone signs customer care managed services deal

Operator group Vodafone has signed a five year global managed services deal with OSS/BSS provider Amdocs. Under the terms of the deal, Vodafone’s customer care and billing will be based on Amdocs software applications and the vendor will deliver application development, operations and maintenance services for the operator.

Orange Kenya offloads tower management

Outsourcing is popular in Africa

Telkom Kenya, which operates fixed and mobile services under the Orange brand in the country, on Friday signed a 15 year outsourcing deal with Eaton Towers for the management of its passive network infrastructure.

Ericsson and Reliance in $1bn outsourcing partnership

Ericsson has won a $1bn managed services contract in India

Indian operator Reliance Communications has signed an eight-year managed services deal with Swedish vendor Ericsson worth $1bn that will see Ericsson assume responsibility for the operator’s fixed and wireless networks in North and West India. Reliance signed a similar deal with Alcatel Lucent—also believed to be worth $1bn—covering East and South India in January.

Lay your bets – Prediction #4

Bengt Nordstrom, founder of industry consultancy NorthStream, shares a series of predictions for the mobile industry in 2013. In this fourth instalment he says that the managed services market will consolidate next year, down to a three-player market, as competition intensifies.

VimpelCom transfers 1,300 staff to Huawei

Russian operator group VimpelCom has signed a managed services deal with Huawei

Russian operator VimpelCom will transfer 1,300 staff to Chinese infrastructure vendor Huawei, as part of a five-year managed services deal.

Huawei wins managed services deal with O2 UK

Chinese equipment vendor Huawei said Monday that it has won a five year agreement from Telefónica’s UK operation, O2, to manage the operator’s multi vendor core transmission and mobile access network.

Huawei wins managed service deal at home

Huawei will look after China Unicom's Shanghai network

Chinese vendor Huawei has scored a managed services deal with local carrier China Unicom, the company said Tuesday.

Making the case for a managed service model

The deal represents a first for Ericsson as it moves into IT consultancy as a managed service

The slowdown in voice revenues is putting increased pressure on operators worldwide to maximise returns from mobile data revenues.

Ericsson moves into IT managed services through deal with 3 Italia

The deal represents a first for Ericsson as it moves into IT consultancy as a managed service

Swedish vendor Ericsson has announced a deal with 3 Italia that will see it take on responsibility for the modernisation and management of the operator’s data centre and IT infrastructure. The deal builds on a managed services deal covering the operator’s network, which was struck in 2005 and extended until 2014 in a further announcement last year.

IBM scores IT outsourcing deal from Bharti in Africa

IBM will manage the computing technology and services that power Bharti’s mobile communications networks in Africa

Information technology giant IBM made its presence known in the African telecoms market on Friday, having scored a deal with Bharti Airtel to manage the carrier’s technology and services across 16 countries and around 72 million users.

Ericsson doubles Q2 profit but share price drops

Hans Vestberg, Ericsson's CEO

Swedish vendor Ericsson, the leading supplier of infrastructure and services to the mobile operator community, has reported second quarter profit of SEK2bn (US$274m), up from SEK800m for the same period in 2009. But despite the surge in income, the company’s share price took a five per cent tumble in response the announcement as Ericsson fell some way short of analyst expectations.

Ericsson wins China Mobile managed services contract

The China Mobile Hebei deal is Ericsson's largest managed services contract in China to date

Sweden’s Ericsson has won a substantial managed services contract from China Mobile, on the home turf of its leading competitor in the infrastructure supply business, Huawei. The deal will see Ericsson providing field maintenance services for China Mobile’s operation in the Hebei province in Northern China.

Zain Kuwait outsources network to Motorola

Zain Kuwait outsources network to Motorola

US vendor Motorola said this week that it has scored a contract with Zain Kuwait, to operate and manage the carrier’s 3G network.