Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions.
KPN’s carrier services operation, iBasis, this week scored an LTE signalling exchange and roaming contract from Claro Peru, a subsidiary of America Movil.
European operator group KPN reported a whopping 98 per cent year on year drop in net income for the quarter to the end of March. The operator blamed intense competition in its mobile markets leading to decline in ARPU and competitive pressure in the business environment for the steep decline in profitability.
From the summer, Vodafone claims it will offer LTE roaming to more countries than any other mobile operator and it will not charge a premium for such services.
Only around a fifth of respondents to the Telecoms.com Intelligence Industry Survey 2014 strongly believe that mobile operators are justified in charging LTE roaming at a premium to other roaming services. But even fewer expect that specialist roaming providers will come to dominate the retail roaming market, suggesting that mobile operators will continue to derive vital revenues from roaming, despite pressure on tariffs from competition and regulation.
The carrier services arm of Telecom Italia, TI Sparkle, has announced an LTE roaming peering agreement with wholesaler iBasis, a subsidiary of Dutch operator group KPN.
The Informer spent much of this week in sunny Amsterdam, basking in the glow of the world’s most advanced LTE networks, as early adopters and keen followers shot the breeze at LTE World Summit. What was interesting, was that the talk on the conference floor was all very heavy and technical, compared to the usual marketing gloss and business-case chat the Informer is used to hearing. Still, whereas the problems highlighted at those kind of gatherings are often identified as technical, the guys responsible for the technology were this time pointing the finger at commercial issues.
Technology executives at some of Scandinavia’s biggest carriers told the audience at LTE World Summit today that, while technical hurdles are easy to overcome, more complex commercial issues mean a single mobile market without roaming borders is still some years away.
European operator group TeliaSonera’s International Carrier division has signed an LTE roaming peering agreement with roaming services provider iBasis. The two companies plan to interconnect their diameter signalling and data hubs.
Mobile operators are moving to a data-centric world. LTE has become the most rapidly deployed cellular network technology in the industry’s history and the demise of circuit switching—while still on the distant horizon—is now in sight.
Armed with smartphones and tablets, consumers are demanding constant connectivity and consistently high quality of service, anytime and anywhere, at home and abroad. As a result, roaming traffic is expected to grow rapidly. Will your roaming profits grow as well?
In terms of deployment, LTE is the fastest growing mobile technology ever. But it is also the most disruptive element to appear since the introduction of WCDMA, bringing with it fundamental changes to the network and telecom provider business model.