Keeping a close eye
Former Vodafone UK CTO Chris Burke talks about the importance of employee monitoring within mobile operators as the quantity of sensitive customer data held by the operators increases exponentially.
fraud
Operators losing $58bn on poor billing systems, finds report
March 28, 2012 Written by Dawinderpal Sahota
The mobile industry lost more than $58bn in 2011, due to inadequate operator billing systems, according to a report published this week. The figure, which represents over six per cent of operators’ global revenues, was attributable to inadequate fraud management and revenue assurance processes, according to Juniper Research. And it is a figure that currently looks set to grow.
Ariad Next: Beating fraud
Marc Norlain, CEO & co-founder of Ariad Next, talks to telecoms.com about the growing threat operators face in terms of fraud at the point of sale and how to combat it. By removing much of the paper-based subscription process, Norlain describes an additional benefit in terms of cost saving.
Mobile fraud: Phone loving criminals
March 31, 2008 Written by Sean Jackson
There are certain things that mobile network operators don’t like to talk about. Revenues generated from adult content, under performing business units or disappointing service uptake are the types of prickly subject that tend to get swept under the PR carpet. But the issues of fraud and security probably top the list of things most likely to be kept tightly under wraps. Vendors, on the other hand, are keener than ever to bring these subjects to the fore.
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