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Customer service

Australia sets February deadline for better customer service from telecoms providers

September 9, 2011 Written by Dawinderpal Sahota

Australian telecommunications providers have been given until February 2012 to improve their customer service and complaint-handling, or they will face tougher regulation.

Tags; ACMA, Australia, Customer service, Asia Pacific, Billing, Networks, News & Analysis, Operator

Who you gonna call?

September 1, 2005 Written by @telecoms

Managing cost and quality in customer service Issue 124 September 2005 Featuring: Cognitive radio: The thinking person’s future Playtime: The latest in mobile gaming

Tags; Cognitive radio, Customer service, Mobile gaming, MCI

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Features

Social spending

Over The Top providers have become the staple wildcard in almost any sector set on a collision path with mobile. By and large they are very good at what they do: connecting a user with their chosen content or service by whatever means available.

Tags; Social Networking, Content & Applications, Features, Money

The Magic Touch

Global sales of NFC-enabled handsets increased ten-fold in 2011

SIM-based NFC remains the holy grail of mobile payment for cellular operators. The NFC community has its sights set far wider than simple mobile financial services, but it is taking time for the technology to get to market.

Tags; NFC, Cloud, Features, M2M, Money