customer careRSS

Mobily: “LTE will lead to completely new customer segmentation.”

Khaled Bassuny, is senior vice president of customer care for Mobily
February 9, 2012 Written by Benny Har-Even

Khaled Bassuny, is senior vice president of customer care for Saudi operator, Mobily. According to Bassuny one of the keys to Mobily’s successful approach to customer service is its innovative use of social media.

Tags; customer care, LTE, Mobily, Saudi Arabia, social media, Europe, Interviews, LTE

Mend games

kb2

Vendors and carriers can make savings and enhance customer relations by improving the workflow around handset repair and trouble shooting, says Karim Barkawi, founder and CEO of B2X Care Solutions.

Tags; customer care, smartphones, Front Line, Handsets & Devices, Operator, Vendor