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Life on quality street

Ericsson aims to create a global ecosystem that make sending money person to person as simple as sending an SMS

What’s been interesting about this year’s TM Forum Management World event is the palpable buzz that, far from doom-and-gloom for the carriers, what we’re actually sitting in is the eye of a storm of opportunity, if only carriers shake off their reputation for being built for love rather than speed and start injecting a little agility into their processes.

Justin Brown, Sales Engineer, Convergys

Justin Brown, Sales Engineer, Convergys talks at AfricaCom 2009 telecoms conference and exhibition. Find out more about Convergys and their plans for the future along with his synopsis of AfricaCom.

A real time opportunity

A real time opportunity

Alastair Hanlon, director for industry solutions at Convergys looks at how real time billing and customer service can revolutionise the telecoms industry.