Fortunato Bertello is customer service executive director for Cable & Wireless, Panamá and is speaking on Day One of the LTE Latin America 2012 conference, taking place on the 17-18 April 2012 at the Windsor Barra Hotel, Rio de Janeiro, Brasil. We speak to him about the impact LTE will have on the customer experience and how to educate customers about its benefits.

As uptake of cloud computing services by multinational corporations takes off, Ovum research indicates that the credibility of telcos as trusted providers in the space has increased significantly in the past year.

UK-based carrier Cable & Wireless said Monday that its Indian operation has signed an asset sharing agreement with Indian operator Bharat Sanchar Nigam Ltd (BSNL). Under the memorandum of understanding, both companies will share their networks and other telecom infrastructure, allowing BSNL to expand its global network and giving C&W a better foothold in India. [...]