Comarch has introduced the new version of its Self Care product, with additional functionalities. Comarch Self Care is a web self-service portal enabling communication service providers to reduce customer service costs and increase customer satisfaction. It answers the needs of the consumer and SME markets, while the Corporate Self Care product provides advanced features for enterprises.
Comarch signed a framework agreement with fring, a leader in global mobile chat and VoIP communications, for a high availability Billing Cloud service.
They are among the wealthiest, most profitable, and fastest growing companies in the world – and they turn to Comarch for delivery of their IT systems and solutions. Globally recognized brands such as Coca Cola, big-hitting banking organizations including ING Group and BNP Paribas Group, and telecommunications giants Deutsche Telekom and Vodafone are just some of the names on this year’s Fortune Magazine Top 500 list, who trust Comarch to deliver when it really matters.
One thing which became clear at Informa Telecoms and Media’s recent Mobile Broadband Traffic Management event, held in London, was that a much-anticipated change is happening in the market for policy control.
Frost & Sullivan’s Stratecast have published “OSS/BSS Global Competitive Strategies” dedicated to Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics, highlighting the benefits of Comarch Field Service Management solution.
After whisperings in the industry about possible take-overs by various unnamed suitors, the buy-out of billing system vendor Intec finally looks set to be more than just a rumour this time around. US BSS vendor CSG has laid £236.7m on the table in a bid to acquire the UK company and so haul itself back into the international telecoms support systems market.
Comarch delivers a comprehensive set of BSS modules to help KPN lower operational costs’, improve customer satisfaction and launch new services faster.
KPN discovered a market opportunity for managed mobile services and began delivering mobile communications to European multinational companies. Resultantly, end customers benefited from the significant reduction in overall costs of mobile communications within the company. Instead of having many providers from various nations, they were provided with one contract, a unified service in every country, as well as advanced self-service and mobile telephony cost reporting functionalities.
Infrastructure vendor Nokia Siemens Networks (NSN) on Wednesday expanded its capabilities in the charging and service delivery markets with an investment in application server and service brokering firm OpenCloud.
Traditional carrier revenues are declining and billing models introduced relatively recently to stimulate data uptake are proving to be unworkable. Telecoms.com talks to a range of billing specialists about the different strategies operators can employ to create new revenue streams.
Tags;
Billing,
BSS,
CRM,
OSS,
Africa,
Americas,
Asia Pacific,
Billing,
Europe,
Features,
Middle East,
Operator 
Alastair Hanlon, director for industry solutions at Convergys looks at how real time billing and customer service can revolutionise the telecoms industry.
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