OSS/BSS firm Amdocs, which now positions itself as a customer experience specialist, on Wednesday announced the acquisition of network management firm Actix for $120m in cash.
George Fraser, VP – EMEA, at BSS provider CSG International, talks to Telecoms.com about the huge pressures of cost management in terms of service deployment.
Chinese telecoms software provider AsiaInfo Linkage has announced a supply deal with Telenor Denmark, the vendor’s first European mobile operator win since its launch in the region last year. AsiaInfo described the project as a BSS transformation, which will include the provision of its proprietary billing, CRM and real-time analytics solutions, including its Veris BSS product.
Continuing its lengthy acquisition spree, Ericsson this week entered into an agreement to acquire Canadian BSS consulting and systems integration company Telcocell.
B/OSS specialist Openet on Tuesday announced the acquisition of Irish policy management firm Forkstream, for an undisclosed sum.
The announcement that OSS rivals NSN, Ericsson and Huawei have signed an Memorandum of Understanding (MoU) agreement to cross-license their respective OSS interfaces to one another raised a few questions as well as a few eyebrows. That these players have decided to trust one another and adopt a simpler way of sharing proprietary interfaces is remarkable enough, but the timing of the announcement, coming as it did less than 24 hours before the opening of this year’s TeleManagement Forum’s flagship event was as surprising as it was, one suspects, deliberate.
Elitecore receives Most Innovative BSS Solution company award from Hamadoun Touré, Secretary General, ITU
Elitecore Technologies, the global provider of OSS/BSS solutions, has won the “most innovative BSS solutions company” award at the 7th NTA ICT World Communication Award Ceremony, 2013 for its next-generation BSS transformation suite.
Although there is widespread industry support for standardised and centralised BSS strategies for mobile operators, fears around operational disruption and cultural and political issues are so pronounced they are perhaps keeping operators from moving to implement such strategies. But a cloud implementation of a single BSS solution could represent a possible solution.
Mobile operators need to know how to innovate in mobile broadband pricing and transformation is needed both in outlook and systems to make this happen, says Jaco Fourie, senior BSS expert at Ericsson.
The report analyzes the BSS managed-services market, exploring applications-led services targeted at communications service providers (CSPs). The research has a particular focus on application development and management (ADM) and application operations (AO) trends and looks at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management.
Jon Newbery, CEO of Clarity, talks to telecoms.com at the Telemanagement World Forum 2012, about the deployment of the comany’s unified OSS solution for the broadband access network of Telkom Indonesia.
The mobile industry lost more than $58bn in 2011, due to inadequate operator billing systems, according to a report published this week. The figure, which represents over six per cent of operators’ global revenues, was attributable to inadequate fraud management and revenue assurance processes, according to Juniper Research. And it is a figure that currently looks set to grow.
2012 promises to be an exciting year in the OSS and BSS sectors as the industry moves into the next phase of support software deployment. Despite the economic gloom which still hangs over many of the world’s major economies, there is room for optimism in most of the geographical regions as operators in the mature markets begin to explore the possibilities of policy-based on-line charging (OLC)
It’s not often that you find an industry as diverse as telecoms singing from the same hymn sheet on anything, but this year’s TM Forum Management World event in Dublin was positively harmonious. And the message was that less is more.
Ericsson has announced its purchase of OSS/BSS giant Telcordia in a $1.15bn all cash deal. Ericsson CEO Hans Vestberg said the deal reflected the growing importance of operations and business support systems in an environment where “more and more devices are connected, services become mobile and new business models for mobile broadband are introduced.”
More than half of Communications Service Provider (CSP) executives are keen to adopt industry standards for BSS/OSS business processes and architecture, according to research released this week.
I would be a (relatively) rich man if I had a dollar for every time someone mentioned ‘customer experience’ at the Managed Services for Growth Markets conference in Dubai. The number of terms and acronyms was dizzying – Quality of Experience (QoE), Service Quality Management (SQM), Customer Experience Management (CEM), Key Quality Indicators (KQIs) and the relationship of all these to network KPIs and contract SLAs figured a lot in discussions.
Existing operations and business support system (OSS/BSS) environments cannot provide the required support to face the challenges abundant in a landscape marked by intensifying competition, reduced time-to-market, efficiency improvement, and growing customer expectations. This is the warning from research firm Frost & Sullivan, which released a report this week highlighting the need to bridge the gap between OSS/BSS in order to overcome these challenges.
This white paper published by Comarch addresses how service providers’ existing BSS systems can slow down their business, the disadvantages of having multiple product catalogs and how Comarch approaches BSS transformation in terms of product catalog-centric architecture.