‘Agility’, a word used to gauge a company’s ability to respond to the market with flexibility, has become the operator watchword of 2014. It highlights the dawn of an era when operators require not only real-time visibility of their customer’s activity but also the ability to react in real-time to succeed.
Arguably the most disruptive telco in the UK market today, Three UK is looking to leverage insights generated from its vast troves of network data in a bid to improve customer satisfaction and how the business caters to segmented customer needs, as well as derive incremental value from existing customers.
Ilkka Aura, Chief Commercial Officer at telecom IT solutions provider Tecnotree, speaks about how Communication Service Providers can prepare themselves for the explosion of digital services. He also discusses the role that Business Support Systems play in the transformation to digital marketplaces , and how Tecnotree can help in the transition.
An operator’s approach to BSS (business support systems) – including billing, charging and policy – can determine how easy or challenging it is to respond to the market and maximise revenue opportunities. In a recent survey of over 100 operators by Telecoms.com Intelligence, 85 per cent acknowledged that market conditions require increasingly agile BSS systems enabling operators to provide service diversity and faster time to market.
Stavros Vougas, Regional Vice President, MEA & APAC at Tecnotree, talks to Telecoms.com at MWC2014 about convergent billing and customer relationship management.
The majority of operators have not yet made the call on whether to migrate their BSS environment to the cloud. More than a third have decided against the movement and less than 20 per cent have actually put initiatives in place to accomplish such a shift. The findings of the Telecoms.com Industry Survey 2014 sought to establish which elements of the BSS environment are being addressed with the most urgency along with how and where operators are looking to the cloud to enhance their performance.
NSN and Huawei have become the first vendors to cross licence their OSS interfaces as part of a multi vendor interoperability initiative announced last year.
George Fraser, VP – EMEA, at BSS provider CSG International, talks to Telecoms.com about the huge pressures of cost management in terms of service deployment.
Chinese telecoms software provider AsiaInfo Linkage has announced a supply deal with Telenor Denmark, the vendor’s first European mobile operator win since its launch in the region last year. AsiaInfo described the project as a BSS transformation, which will include the provision of its proprietary billing, CRM and real-time analytics solutions, including its Veris BSS product.
OSS/BSS firm Amdocs, which now positions itself as a customer experience specialist, on Wednesday announced the acquisition of network management firm Actix for $120m in cash.
Continuing its lengthy acquisition spree, Ericsson this week entered into an agreement to acquire Canadian BSS consulting and systems integration company Telcocell.
B/OSS specialist Openet on Tuesday announced the acquisition of Irish policy management firm Forkstream, for an undisclosed sum.
The announcement that OSS rivals NSN, Ericsson and Huawei have signed an Memorandum of Understanding (MoU) agreement to cross-license their respective OSS interfaces to one another raised a few questions as well as a few eyebrows. That these players have decided to trust one another and adopt a simpler way of sharing proprietary interfaces is remarkable enough, but the timing of the announcement, coming as it did less than 24 hours before the opening of this year’s TeleManagement Forum’s flagship event was as surprising as it was, one suspects, deliberate.
Elitecore receives Most Innovative BSS Solution company award from Hamadoun Touré, Secretary General, ITU
Elitecore Technologies, the global provider of OSS/BSS solutions, has won the “most innovative BSS solutions company” award at the 7th NTA ICT World Communication Award Ceremony, 2013 for its next-generation BSS transformation suite.
Although there is widespread industry support for standardised and centralised BSS strategies for mobile operators, fears around operational disruption and cultural and political issues are so pronounced they are perhaps keeping operators from moving to implement such strategies. But a cloud implementation of a single BSS solution could represent a possible solution.
Mobile operators need to know how to innovate in mobile broadband pricing and transformation is needed both in outlook and systems to make this happen, says Jaco Fourie, senior BSS expert at Ericsson.
The report analyzes the BSS managed-services market, exploring applications-led services targeted at communications service providers (CSPs). The research has a particular focus on application development and management (ADM) and application operations (AO) trends and looks at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management.
Jon Newbery, CEO of Clarity, talks to telecoms.com at the Telemanagement World Forum 2012, about the deployment of the comany’s unified OSS solution for the broadband access network of Telkom Indonesia.
The mobile industry lost more than $58bn in 2011, due to inadequate operator billing systems, according to a report published this week. The figure, which represents over six per cent of operators’ global revenues, was attributable to inadequate fraud management and revenue assurance processes, according to Juniper Research. And it is a figure that currently looks set to grow.
2012 promises to be an exciting year in the OSS and BSS sectors as the industry moves into the next phase of support software deployment. Despite the economic gloom which still hangs over many of the world’s major economies, there is room for optimism in most of the geographical regions as operators in the mature markets begin to explore the possibilities of policy-based on-line charging (OLC)