M-Health: A look inside
How mobile operators are tackling the world’s most complex vertical.
BSS
12 top OSS/BSS trends for 2012
January 10, 2012 Written by Peter Dykes
2012 promises to be an exciting year in the OSS and BSS sectors as the industry moves into the next phase of support software deployment. Despite the economic gloom which still hangs over many of the world’s major economies, there is room for optimism in most of the geographical regions as operators in the mature markets begin to explore the possibilities of policy-based on-line charging (OLC)
Stand and deliver
July 4, 2011 Written by Pamela Weaver
It’s not often that you find an industry as diverse as telecoms singing from the same hymn sheet on anything, but this year’s TM Forum Management World event in Dublin was positively harmonious. And the message was that less is more.
Ericsson buys Telcordia for $1.15bn
June 14, 2011 Written by Pamela Weaver
Ericsson has announced its purchase of OSS/BSS giant Telcordia in a $1.15bn all cash deal. Ericsson CEO Hans Vestberg said the deal reflected the growing importance of operations and business support systems in an environment where “more and more devices are connected, services become mobile and new business models for mobile broadband are introduced.”
Communications service providers look to standards to reduce costs & drive innovation
May 12, 2011 Written by Pamela Weaver
More than half of Communications Service Provider (CSP) executives are keen to adopt industry standards for BSS/OSS business processes and architecture, according to research released this week.
Customer experience remains elusive
April 7, 2011 Written by Kris Szaniawski
I would be a (relatively) rich man if I had a dollar for every time someone mentioned ‘customer experience’ at the Managed Services for Growth Markets conference in Dubai. The number of terms and acronyms was dizzying – Quality of Experience (QoE), Service Quality Management (SQM), Customer Experience Management (CEM), Key Quality Indicators (KQIs) and the relationship of all these to network KPIs and contract SLAs figured a lot in discussions.
Make way for new a generation of OSS/BSS environments
March 10, 2011 Written by James Middleton
Existing operations and business support system (OSS/BSS) environments cannot provide the required support to face the challenges abundant in a landscape marked by intensifying competition, reduced time-to-market, efficiency improvement, and growing customer expectations. This is the warning from research firm Frost & Sullivan, which released a report this week highlighting the need to bridge the gap between OSS/BSS in order to overcome these challenges.
Comarch – The advantages of Product Catalog-centric BSS
This white paper published by Comarch addresses how service providers’ existing BSS systems can slow down their business, the disadvantages of having multiple product catalogs and how Comarch approaches BSS transformation in terms of product catalog-centric architecture.
Increase Your Market Share with NG BSS
This whitepaper published by Comarch discusses the 5 best practices for enabling efficiency and innovation in the delivery of differentiated services and support to customers. It also provides additional suggestions about how BSS solutions currently in use can be leveraged to implement them.
Comarch Self Care version 6.6 has been launched
Comarch has introduced the new version of its Self Care product, with additional functionalities. Comarch Self Care is a web self-service portal enabling communication service providers to reduce customer service costs and increase customer satisfaction. It answers the needs of the consumer and SME markets, while the Corporate Self Care product provides advanced features for enterprises.
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