I’ve been in Munich for the last couple of days, listening to Nokia Siemens Networks executives tell us industry analysts all about the new company strategy. Bearing in mind who the parents of this joint venture are, old skool bastions of Northern European communications engineering, renowned for delivering solid products with solid performance, the company at first seemed to have gone all soft and fluffy.
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Alastair Hanlon, director for industry solutions at Convergys looks at how real time billing and customer service can revolutionise the telecoms industry.
Billing is often treated as something of an after thought by mobile strategists. But with each new network development or service offering comes a whole range of new headaches for the people in charge of making it all pay. Recently, Hugh Bradlow, CTO of Australian carrier Telstra made the observation that, when operators begin to [...]
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Machine to machine communications has moved beyond the hype
Issue 155 November 2008
The online world is buzzing with social networking platforms, while the mobile operators look on in envy.
Issue 143 September 2007
Featuring:
Billing: New services and offerings are creating a real need for convergent billing
Interviews: 3UK CEO Kevin Russell and Qualcomm’s head of European operations, Andrew Gilbert, talk to MCI
How to pick your developer partners Issue 105 october 2003 Featuring: Protect your investment: Digital Rights Management Please keep all mobile phones switched on: In-flight communications