Australian Telecommunications Industry OmbudsmanRSS

Australian telecoms sector the “most hated industry” in the country

The Australian telecoms ombudsman has reported a record number of complaints about the country's service providers

Vodafone Hutchison Australia (VHA) accounted for the lion’s share of complaints to the country’s telecoms ombudsman in the last quarter. On the day the company was due to hold its annual general meeting, the ombudsman recorded 14,670 customer complaints about VHA between January and March this year – an increase of 96 per cent over the previous quarter.

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