Over the last 10 years, Astellia’s solution has been used in more than 20 subsidiaries of Orange to optimize the performance of their 2G, 3G and 4G networks and to guarantee the best user experience to their subscribers.
“Working in close collaboration with our partners is fundamental to deliver the best customer experience. This win-win relationship allows Orange to be the first French operator when it comes to delivering the best quality of service. We consider that our partnership with Astellia largely contributed to this success.” explains Pierre Lanquetot, Director Engineering and Mobile Infrastructure at Orange France.

“It is an honor and a very significant recognition of Astellia’s expertise to be acknowledged by Orange as a strategic partner for the performance optimization of their mobile networks. Astellia and the Orange Group have created a strong relationship, based on mutual respect, confidence and proximity. Astellia is committed to providing Orange with the know-how and the solutions to guarantee optimal quality of service, to offer outstanding user experience and to rapidly monetize their network investments.” says Christian QUEFFELEC, CEO and co-founder of Astellia.

About Astellia – www.astellia.com

Astellia is a global leader providing E2E mobile network monitoring and optimization solutions, presenting telecom operators with a clear, independent insight into their network performance and a near real-time visibility of the QoE of their subscribers. Astellia’s probe-based monitoring solution covers 2G, 3G and 4G technologies from radio access to the core network. Astellia delivers real business value by providing intelligence through a powerful product and expert service portfolio. Astellia partners with more than 180 worldwide telecom operators. Headquartered in France, Astellia has offices in Paris, New York, Reston, Singapore, Beirut, Rio de Janeiro, Prague, Saint Petersburg, Pretoria and New Delhi.

Press contact

Esther DUVAL
Communication Manager
Tel.: +33 (0)2 99 04 80 60
e.duval@astellia.com

Nova provides unmatched performance guaranteeing operators’ Optimization and Customer Support teams fast and efficient troubleshooting. Marketing teams will benefit from real-time multi-dimensional analytics to acquire critical intelligence about customer mobile behavior and service experience in order to optimize their data plan offering.

“SAP and Astellia are convinced that real-time reactivity is a necessity to operators today,” explains Didier Mamma, VP SAP Database & Technology. “Astellia’s Nova solution is perfectly in line with this requirement. To be able to help companies like Astellia in satisfying the demands of their customers immediately, SAP proposes SAP Sybase IQ, a crucial component of the SAP Real Time Data Platform.”

“SAP is an experienced and reliable partner who is committed to our success. We are positive that through this partnership we will be able to provide our customers with increased information availability and highly optimized analytics” says Julien Lecoeuvre, Chief Technology Officer at Astellia.

About Astellia

Astellia is a global leader providing E2E mobile network monitoring and optimization solutions, presenting telecom operators with a clear, independent insight into their network performance and a near real-time visibility of the QoE of their subscribers. Astellia’s probe-based monitoring solution covers 2G, 3G and 4G technologies from radio access to the core network. Astellia delivers real business value by providing intelligence through a powerful product and expert service portfolio. Astellia partners with more than 180 worldwide telecom operators. Headquartered in France, Astellia has offices in Paris, New York, Reston, Singapore, Beirut, Rio de Janeiro, Prague, Saint Petersburg, Pretoria and New Delhi. For more information: www.astellia.com. Follow us on LinkedIn and on twitter Astellia_News.

About SAP

SAP is the enterprise application software market leader, helping companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP helps people and organizations work together efficiently and use business insight effectively to stay ahead of the competition. SAP applications and services enable

Astellia’s solution is used for service troubleshooting and performance monitoring. By using data coming from Astellia’s Neptune probes, technical teams can quickly identify and diagnose network issues and better target network optimization activities. Furthermore, through network and customer analytics, consumption of network resources is followed up in real-time allowing a better understanding of their behavior.

“Astellia’s track record and global experience in passive network monitoring will help us gain more visibility and control of what is happening on our network. Hereby, we can increase problem resolution efficiency and increase our knowledge of our subscribers’ usage. ” comments Amílcar F. Safeca, Deputy CEO at Unitel Angola.

“We are excited to help Unitel in ensuring their network performance is at its best. By providing a 360° visibility into customers’ usage behavior, the network – both core and RAN, and the handset Unitel can proactively resolve issues to deliver enhanced subscriber experience and generate incremental revenue.” said Jean-Philippe Larvol, Astellia’s Managing Director for Africa.

About Unitel – www.unitel.co.ao

Unitel is the largest telecommunications company and the leading mobile operator in Angola. With 9 million customers and coverage in all provinces in the country since 2002, Unitel, revolutionized the telecommunications market through quality and innovation of services which introduced, roaming and access to data on broadband (HSPA+).

About Astellia – www.astellia.com

Astellia is a global leader providing E2E mobile network monitoring and optimization solutions, presenting telecom operators with a clear, independent insight into their network performance and a near real-time visibility of the QoE of their subscribers. Astellia’s probe-based monitoring solution covers 2G, 3G and 4G technologies from radio access to the core network. Astellia delivers real business value by providing intelligence through a powerful product and expert service portfolio. Astellia partners with more than 180 worldwide telecom operators. Headquartered in France, Astellia has offices in Paris, New York, Reston, Singapore, Beirut, Rio de Janeiro, Prague, Saint Petersburg, Pretoria and New Delhi.

Press contact
Esther DUVAL
Communication Manager
Tel.: +33 (0)2 99 04 80 60
e.duval@astellia.com

Nova meets Network Operations and Customer Care teams’ requirements by carrying out network and customer analytics to detect, troubleshoot and report issues. Nova also cleverly addresses marketing and sales teams’ needs, to help them uncover new business opportunities. Nova features the unique capability to analyze 100% of the user plane traffic measuring customer usage and experience for any mobile applications such as Twitter, YouTube or Facebook.

By offering a comprehensive suite of web-based applications, Nova can grasp the huge amount of information captured by Astellia’s intelligent and high capacity Neptune probes. Nova consists of 3 fundamental components:

• Nova Analytics for intelligent and business-oriented performance dashboards to facilitate decision-making. Multi-dimensional 4G data manipulation (network element, cell, mobile applications, subscribers, handsets, etc.) and KPI trend analysis help operators identify unusual performance behavior, understand subscriber usage patterns and carefully guard the quality experienced by their customers in order to reduce churn. By using the tablet compatible application, managers can easily pinpoint performance degradation responsible for revenue leakage, prioritize actions and send instructions to operators in the field.
• Nova Explorer for fast end-to-end investigations as well as root cause analysis of customer complaints and quality degradations. Users will gain instant visibility into network health by browsing through millions of call data records across all technologies (Core CS, Core PS, EPC, RAN and LTE). For instance, pinpointing a weak link or faulty equipment in a multi-vendor network will considerably increase operational efficiency.
• Nova Alerter for real-time fault detection to trigger alarms based on customer-centric KPIs in order to quickly detect failures or abnormal behavior of network elements affecting service efficiency and customer experience. This comes in particularly handy when upgrading network equipment or assessing field operation impact in real-time.

“Based on Frost & Sullivan’s market knowledge, we feel that with its new monitoring solution Nova 4G, Astellia reconfirms its competitive advantage by responding to the network and data optimization needs of operators by providing an end-to end insight into their business performance.“ says Olga Yashkova-Shapiro, Senior Analyst Communication Test & Measurement at Frost and Sullivan. “Nova 4G allows different teams within their customer organizations to effectively use this solution and gain complete visibility into the real user experience of their customers. “ she adds.

“With Nova 4G, mobile operators are fully equipped to manipulate big data and leverage crucial intelligence throughout their organization. By rapidly monetizing their 4G investments and offering outstanding user experience from day one they will undoubtedly outperform and outpace competition.” states Frédéric Vergine, Vice President Products at Astellia.

Special Nova 4G demonstrations on iPad during the Mobile World Congress at Astellia’s stand C60, Hall 6 at 11 am and 3 pm.

Zain Jordan is the dominant player in one of the most deregulated telecom markets in the MENA region. Jordan’s telecommunications sector is booming but with four operators competition is intense. Therefore Zain Jordan puts a strong focus on high quality demanding subscribers to gain competitive advantage. With Astellia’s high capacity Neptune probing system, Zain Jordan is able to identify the various applications and services being used by its subscribers and perform thorough QoE analysis and reporting.

Furthermore, Astellia’s VIP Care solution helps Zain Jordan monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue. It delivers actionable intelligence by correlating information including network, handset, voice and data service usage hereby allowing them to anticipate if an individual user is at risk of encountering any specific problem.

“Astellia’s expertise and the fact that we have been close partners for over the last 3 years made it a clear choice for us to renew our confidence and to call on Astellia’s global experience and independent advice to answer our network monitoring needs.” said Yousef Abu Mutawe, Chief Technical Officer at Zain Jordan.

“We are very pleased to continue our long term partnership with Zain Jordan and are excited to help provide an enhanced customer experience to their 3.2M subscribers. Their strategic focus on delivering high performance networking infrastructure will contribute to maximum customer satisfaction and revenue potential.” comments Ali Wansa, Managing Director Middle East at Astellia.

From managing the brand’s perception across websites or street-shops to subscribers’ actual appreciation about the services and applications they pay for, Customer Experience Management is claimed to be a part of every business process.

In this paper, Astellia analyze why this focus on subscribers is so important now and what the main drivers are for this shift in operator’ focus from being mostly network oriented to customer centric.

In the second part we analyze what the requirements are
to adequately align subscribers’ expectations with the Operator’s key asset: the network.

Click here to download a copy of this free white paper.

Frédéric Gonzales, Astellia

Frédéric Gonzales, managing director, sales and customer operations for the Americas region at Astellia, talks about the firm’s approach to LTE optimisation.

North American operators are pushing forward with their LTE network deployments and, now that a number have laid their foundations, the focus must shift to ensuring the quality of those networks. But this is no easy task and, particularly from a network optimisation perspective, the road ahead is fraught with complexity.

When operators moved from 2G to 3G, there were a number of factors that the networks had in common, and there was clear continuity from a technical point of view. This is not the case as operators make their move to LTE, according to Frédéric Gonzales, managing director, sales and customer operations for the Americas region at Astellia. He explains the challenges facing operators as they embark upon LTE network deployment and how network optimisation solutions can help them address those challenges.

There are two broad differences between LTE networks and their 3G predecessors. LTE has a flat architectural structure, rather than hierarchical, and IP-based as the technology is designed to facilitate the efficient transfer of data packets. 3G networks, meanwhile, were originally designed for providing mobile voice, SMS and comparatively low-speed data. This architectural shift is a real game-changer in terms of network monitoring, according to Gonzales. He says that operators need to take time to understand the new structure and get to grips with using a network with a flat structure, and that it is important to deploy new technologies that are tailored specifically to an all-IP structure.

There is also an urgency associated with the move to LTE as there is less of a grace period for the technology to bed in. Consumers are much savvier about networks today than they were in the past, largely due to the widespread media hype around 4G networks and handsets. Such urgency was not apparent with 3G devices, and consumers are keen to get their hands on LTE-enabled devices to take advantage of faster data speeds.

“There is a high market pressure to deliver as fast as possible new devices to customers. It implies a shorter test period and so there is a possible impact on network performance and customer experience,” says Gonzales.

He adds that the same concern is applicable to the commercial release of new mobile apps. For instance, Apple’s video conferencing app Facetime is now usable over cellular networks, thanks to the firm’s upgrade to its new iOS6 platform. The app has already caused US operator AT&T to consider the impact it could have on the quality of its network. It is expected to be hugely popular among consumers and likely to place a heavy strain on the operator’s LTE network, which is why it has limited usage of it to a relatively small number of its premium subscribers.

And it is not just the proliferation of new smartphone apps that are expected to make operators’ lives difficult from a network optimisation perspective. Huge volumes of traffic in general will cause congestion issues, as smartphones come equipped with faster browsers, and content-rich websites and over-the-top services become more sophisticated to take advantage of new technologies on the market.

“It took almost eight years for the UMTS networks to hit major traffic growth,” says Gonzales. The first commercial deployment of a UMTS network was in 2001 when Japanese operator NTT DoCoMo rolled out its network, but Gonzales argues that managing the data boom only really became an issue for operators when the iPhone 3G arrived in 2008. “We are quite clearly not on the same timeframe for LTE. It means that optimisation concern will be a hot topic in the near future,” he says.

Add to the mix the complexity caused by the sheer diversity of spectrum available for LTE, and it is clear that ensuring a good experience on these networks for all users is a huge undertaking. There are 44 different bands allocated to LTE in use globally. In North America, the 700MHz and 800MHz bands, and the 1700MHz and 1900MHz bands are predominantly being used for LTE. However, in Europe, LTE networks are being used in the 800MHz, 900MHz, 1800MHz and 2.6GHz spectrum bands.

In comparison, there were just nine bands allocated to GSM across the world, of which only four are widely used. Added to that is the fact that there are two LTE technologies being deployed by operators: TDD-LTE and FDD-LTE networks. Therefore, optimising LTE networks for customers who roam internationally is a very important and challenging consideration.

It is therefore easy to see that operators that can provide a consistent, reliable and high quality experience stand to gain the edge over their rivals, and benefit from better brand reputation and loyalty if they deploy network optimisation solutions that are tailored to LTE networks.

But operators should not forget the one constant that runs through all generations of cellular technology; mobility.  “For LTE, despite the fact that it is based on IP protocols and operators are able to optimise and monitor their networks by monitoring their IP activity, the key is still mobility for the customer and the handset in your network,” says Gonzales.

He classes the most important key performance indicators (KPIs) to monitor quality of experience  for LTE networks into three main categories: Accessibility; ensuring that customers are able to access the network is an obvious metric to keep an eye on, so HTTP efficiency and bearer activation are key KPIs. A second metric is retainability, meaning that operators need to make sure they don’t interrupt customers’ experiences through dropped calls and data sessions. Activities such as tracking area updates and hand-over efficiency are useful in monitoring this. And finally, quality; making sure customers have the adequate throughput and latency that they expect from their service.  Timer KPIs are also very important to this end, as they depict what subscribers hate the most, waiting.

In order to monitor these KPIs effectively, Astellia has developed the NOVA analytics solution. NOVA is a vendor independent solution that gives operators the waiting time from a customer point of view. The firm is presenting a demonstration of its NOVA Analytics solution for the first time on its booth during the LTE Summit in Dallas.

Gonzales says that the NOVA solution is aimed to ease such issues for its customers.  He explains that the solution helps operators shift from the mindset of focusing on quality of service (QoS) and evolve towards QoE instead. In an all-IP world, the clarity of voice calls is no longer the focus, the efficient transfer of data is.

“4G networks are data-driven, so QoS strategies focus now mainly on application and user, instead of network element performance,” he explains. “The NOVA solution offers embedded deep packet inspection (DPI) capability to monitor application and services, but it also has an analytic solution with multi dimension filtering. This means that the added value that the solution offers is to gather three independent layers: user plane content, session signalling and mobility, to be able to optimise mobility of the handsets in an operator’s network when a customer moves from one node in the network to another and when they move to LTE to 3G because of lack of network coverage in a specific area.”

“We are offering a list of hundreds KPIs and KQIs already standardised in our NOVA solution to help the operator. The effectiveness of this has been validated by early deployments in the field.”

The firm’s offering also helps operators manage technical elements that many are not yet familiar with, such as OFDMA, which is the evolution of OFDM; the method of encoding data on multiple operators’ frequencies. Gonzales claims that OFDMA is mostly unknown to network engineers with experience in 2G and 3G and that it has so far only been used in Wimax networks.

“Most engineers don’t have knowledge of optimising this type of radio coding,” he says. “Thanks to our participation in early stage lab and field tests trials, we can offer operators expertise and even a complete managed services approach for them to optimise these kinds of complicated elements.”

LTE is not the only new technology that operators are deploying. Self Organised Networks (SONs) is another promising technology that is still in its nascent stages, and could make an operator’s life a lot easier in the long term. LTE SONs make use of network intelligence and management features in order to automate the configuration and optimisation of networks, lowering costs and improving network performance and flexibility.

This is taking up a lot of time and investment from operators that choose to deploy SONs and because it is not a mature technology, operators need to monitor their SONs carefully to minimise the impact on QoE.

“The implementation of SON technology is an important challenge from a QoE perspective, because we all know that introducing a new technology is always a challenge. The recommended approach is so to use vendor independent probe solution such as NOVA to monitor SON procedures’ related KPIs,” says Gonzales.

And a final obstacle when moving to LTE is the absence of the Iub interface, which has been critical in the monitoring and optimisation of networks in the past, he argues.  Iub is the interface that connects nodes in the network to base stations, and there is no equivalent interface in LTE networks.

“Getting access to radio measurements is a huge challenge for engineers with LTE networks,” says Gonzales.

“With NOVA, this can be overcome. The solution uses X2 interfaces between nodes.  A lot of information transits through this new interface, including some radio measurements. This interface is crucial to optimise mobility in the network and monitor SON procedures. We have found a solution to this crucial issue.”

Jean-Philippe Larvol, Astellia

As the African market continues to mature, the importance of optimising and monitoring network activity is growing in line, with Astellia providing such solutions to the region ever since the firm was established in 2000.

Jean-Philippe Larvol, managing director for the Africa region at Astellia has seen the usage and application of network optimisation and customer experience solutions evolve. In the firm’s early days, the demand from African operators was for rudimentary insights into the performance of their networks, but today operators are using such technology in a far more sophisticated manner.

Larvol explains that the sheer size and diversity of the African region means that operators are able to benefit from network optimisation in a variety of ways. In the more mature markets, such as Morocco, Tunisia, Algeria and South Africa, operators are no longer focused on extending their customer base but are investing in network optimisation tools that are helping them retain their customers. In less mature markets though, such as Eastern Africa, customer acquisition is still the name of the game, with great opportunity to provide basic mobile services to consumers in these countries.

Network optimisation and monitoring tools are relevant and useful throughout an operator’s entire organisation, he argues. A single network optimisation tool can be harnessed by different teams. For example, engineers can use it to troubleshoot the infrastructure and forecast the capacity needed in the future, based on the evolution of the operator’s traffic. Performance engineers can use these tools not only to monitor QoS KPIs but also to evaluate independently managed services providers. In addition, customer care agents can use the data that such solutions provide to investigate customer complaints more quickly and reduce the mean time to repair.

“One of the main issues for an operator’s customer care team is to identify what is a valid complaint and what is not,” explains Larvol. “From the first level of the customer care organisation, it is important to try to eliminate all the complaints that are not tier one. CEM tools allow customer care teams to identify the reasons of a complaint and then address the issue by pointing the customer towards the right team within the organisation.”

Furthermore, marketing departments can use such tools to analyse the browsing habits and data and voice and SMS usage of their customer base in order to segment customers based on their consumption and design compelling packages for them. And even top-level management is interested in some of the data that monitoring solutions can provide to compare how well the network is performing against expectations and financial investments.

The approach taken by many operators and vendors to the market is that Africa, along with most other emerging markets, will follow a similar trend in terms of what is happening in more mature markets, such as Western Europe and North America. There are exceptions to the rule though, with mobile money being an interesting example of a trend that first took off in Africa, which more economically developed markets are now following.

In terms of network optimisation though, African mobile network operators are very much following in the footsteps of more mature markets, according to Larvol, where the key focus is now on accelerated adoption of data services and on customer experience management (CEM).

“African operators have the same needs as those in other regions and CTOs need 360 degree visibility of the network efficiency, handset performance and subscriber usage and see how these three domains correlate with each other,” says Larvol. “However, what is complex with CEM is that it can become a huge ‘machine’, and that is the danger. Customer experience management can be very powerful but if you put too much into it then it can come inefficient.”

He says that Astellia is taking such concerns into account and seeking to offer streamlined solutions giving access to key metrics for operators to manage their network efficiently.

Another huge issue in Africa is the prevalence of “grey market” devices. Grey market products are legitimate goods that are originally intended to be sold into a different market to the ones they end up in. Smartphones, dongles and other such devices are configured to run efficiently on the spectrum that is used in a particular country, on a particular operator’s network.

“Smartphones are often coming from neighbouring countries or European countries and are configured for the first network on which they were used. If you don’t change those settings, you will not be able to benefit from another network,” says Larvol.

“Astellia is able to detect when a device has the wrong settings and inform the operator that they need to reconfigure those terminals, which they can do by sending new settings over the air. In this way, we can support operators in helping their customers use the service  to its fullest potential and increase the overall user experience.”

Another challenge that African operators have faced is that some countries’ regulators have taken the curious move of offering 3G spectrum licences to new entrant operators, rather than offering them to operators that are already offering 2G services to the market.

We can find an example for this in Tunisia where the operator Tunisiana was severely impacted by the government’s decision to provide the country’s first 3G licence to new entrant Orange Tunisie in 2009. Tunisiana did not gain its 3G licence until early 2012.

“At the arrival of Orange in Tunisia, Astellia helped Tunisiana boost its 2.5G network to counteract this new entrant. Our consulting team performed several network audits for Tunisiana to make sure that their 2.5G network was optimised to provide data speeds comparable to those of the new 3G network and to help them prevent customer churn.

Larvol says that one of Astellia’s key strengths is that it has a consulting team of more than 60 telecom experts who carried out more than 4,000 audits for operators worldwide to help them boost their data and voice revenues, improve user experience, optimise network performance and reduce expenditures.

And while in Europe, LTE adoption is picking up apace, some African countries are not so far behind.

Morocco has recently launched a study for the licence of 4G; in South Africa some carriers have made pre-commercial deployments already. In Namibia, there has already been a small-scale launch, limited in terms of coverage; while Kenya’s regulator has begun private partnerships with operators to build one single infrastructure that will be used serve all of the current service providers.

“LTE is coming to Africa,” says Larvol. “Astellia is already a player in more than 20 pre- and live commercial networks around the world and we are able to help operators benchmark network infrastructure vendors for when they conduct pre-commercial tests.”

He adds that the firm is able to help operators by providing them with an independent view of the quality of services of their network, whether it is a live network or a network in a pre-commercial state.

“We are not only able to benchmark vendors but also better understand the behaviour of new technologies. LTE networks are a totally new type of architecture, different from a 2G or 3G architecture. Astellia is helping operators in every step of their LTE deployment.”

AfricaCom, Cape Town, South Africa, November 13th 2012 – Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and QoE, joins hands with Vodacom Mozambique to implement its VIP Care CEM solution. The application is intended to improve customer satisfaction and customer loyalty particularly amongst high value subscribers.

Vodacom is the second largest MNO in Mozambique and is since 2009 majority owned by Vodafone, one of the world’s largest communication companies by revenue. Building trust and loyalty among their customers and giving them what they want is paramount. By using Astellia’s customer centric VIP Care solution, Vodacom will be able to monitor the quality of experience of their subscribers, from a single subscriber up to a group of users. VIP Care equally helps Vodacom define and monitor Service Level Agreements (SLA) with their customers based on Key Quality Indicators.

“By providing Vodacom with VIP focused investigation capabilities for anticipating and detecting service delivery degradation, Astellia is proud to contribute to offering premium voice and data services to Vodacom’s high revenue generating customers.” comments Jean-Philippe Larvol, Astellia’s Managing Director for Africa.

About Astellia – www.astellia.com

Astellia is a global leader providing E2E mobile network monitoring and optimization solutions, presenting telecom operators with a clear, independent insight into their network performance and a near real-time visibility of the QoE of their subscribers. Astellia’s probe-based monitoring solution covers 2G, 3G and 4G technologies from radio access to the core network. Astellia delivers real business value by providing intelligence through a powerful product and expert service portfolio. Astellia partners with more than 180 worldwide telecom operators. Headquartered in France, Astellia has offices in Paris, New York, Reston, Singapore, Beirut, Rio de Janeiro, Prague, Saint Petersburg, Pretoria and New Delhi.

Press contact

Esther DUVAL
Communication Manager
Tel.: +33 299 048 060
e.duval@astellia.com

Digicel Haiti to Renew its Confidence in Astellia by Signing 3G Network Assurance Contract

Rennes, France, November 8th 2012 – Astellia, a leading provider of monitoring solutions for the optimization of mobile network QoS and QoE, renews its commitment to the Digicel Group by empowering them with the means to provide a quality mobile broadband service to all of its 4 million Haitian subscribers. Digicel Haiti is the biggest mobile operator in Haiti and contributes significantly to the economic development of the country.

Astellia’s solution gives Digicel Haiti a comprehensive end-to-end visibility into their 2G and 3G mobile network performance, from RAN to Core network. The solution pinpoints subscribers experiencing poor service quality and identifies precisely network instability root cause by using relevant performance indicators and advanced troubleshooting capabilities. This results in improved quality of service (fewer dropped or silent calls, improved web browsing, etc), greater customer loyalty and increased subscriber base.

Astellia’s network assurance solution correlates data coming from Astellia’s probes and network equipment (OMC), hereby allowing Digicel Haiti to get a comprehensive appraisal of both their network health and customer experience. Furthermore, Astellia’s Roaming Optimizer reporting tool provides Digicel Haiti with crucial business intelligence to increase inbound roaming traffic and ensure seamless service quality to outbound roamers.

“Haitians have come to know and trust the Digicel brand and customer satisfaction stakes are high. With the help of an international technological leader such as Astellia, we can home in on what matters most to our subscribers and make better business decisions.” said Bernard Yacoub, CTO at Digicel Haiti. “We appreciate the judicious advice of Astellia’s experts and their flexibility in proposing solutions that contributes greatly to driving network performance and service perception.” adds Bernard Yacoub.

“Monitoring systems are the stepping stone to a better Quality of Experience and Astellia is honored to help Digicel Haiti proactively stay ahead of network issues. Our partnership with Digicel Haiti enables them to gain end-to-end insight into their mobile broadband performance, and improve network efficiency by monitoring all the network interfaces,” comments Sébastien Schultz, Managing Director Europe at Astellia.

About Astellia – www.astellia.com

Astellia is a global leader providing E2E mobile network monitoring and optimization solutions, presenting telecom operators with a clear, independent insight into their network performance and a near real-time visibility of the QoE of their subscribers. Astellia’s probe-based monitoring solution covers 2G, 3G and 4G technologies from radio access to the core network. Astellia delivers real business value by providing intelligence through a powerful product and expert service portfolio. Astellia partners with more than 180 worldwide telecom operators. Headquartered in France, Astellia has offices in Paris, New York, Reston, Singapore, Beirut, Rio de Janeiro, Prague, Saint Petersburg, Pretoria and New Delhi.

Press contact:

Esther DUVAL
Communication Manager
Tel.: +33 299 048 06
e.duval@astellia.com