Mobile operators worldwide are still not doing enough to protect customers from bill shock, despite initiatives by trade association the GSMA and national regulators such as Ofcom in the UK and ACMA in Australia to promote transparency in roaming charges. The majority of mobile operators worldwide (62 per cent) have not yet implemented any form of bill-shock prevention, according to research conducted by cloud-based managed communication services provider Mach.
The head of the Australian telecoms regulator has hit back at allegations that the recent spectrum auction was “damaging to the economy” and dismissed claims that one of the country’s three operators was deterred from participating by high reserve prices. The criticisms were levelled at ACMA by the CEO of spectrum auction planning specialist Coleago Consulting on Wednesday.
A consultancy firm specialising in planning national radio spectrum auctions has criticised Australia’s recent digital dividend spectrum for setting reserve prices too high.
Australia’s telecoms regulator, The Australian Communications and Media Authority (ACMA), has issued draft guidelines as it prepares to allocate spectrum for its ‘digital dividend auction’. The regulator is selling spectrum licences for blocks in the 700 MHz and 2.5 GHz bands in the biggest spectrum sale to be held in the country in a decade.
Australian telecommunications providers have been given until February 2012 to improve their customer service and complaint-handling, or they will face tougher regulation.