ACMARSS

Optus warned for overcharging customers

Optus has been formally warned by telecoms regulator the Australian Communications and Media Authority (ACMA) for inaccurately billing around 237,500 customers prior to September 2012

Australian carrier Optus has been formally warned by telecoms regulator the Australian Communications and Media Authority (ACMA) for inaccurately billing over 237,500 customers prior to September 2012.

Australian operators improve customer service

Australian operators are improving in the eyes of their customers

Australian telecoms regulator the Australian Communications and Media Authority has announced a sustained reduction in complaints to the Telecommunications Industry Ombudsman (TIO) from consumers regarding customer services of the country’s mobile operators.

Telstra rapped for leaking 16,000 customers’ details

Telstra has been penalised by the Office of the Australian Information Commissioner (OAIC) and telecoms regulator the Australian Communications and Media Authority (ACMA) for breaching privacy laws

Australian operator Telstra has been penalised by the Office of the Australian Information Commissioner (OAIC) and telecoms regulator the Australian Communications and Media Authority (ACMA) for breaching privacy laws.

Australian regulator hits back at auction “failure” accusations

Chris Chapman, ACMA Chair, has taken issue with comments from Coleago

The head of the Australian telecoms regulator has hit back at allegations that the recent spectrum auction was “damaging to the economy” and dismissed claims that one of the country’s three operators was deterred from participating by high reserve prices. The criticisms were levelled at ACMA by the CEO of spectrum auction planning specialist Coleago Consulting on Wednesday.

Australian spectrum auction “damaging to economy”

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A consultancy firm specialising in planning national radio spectrum auctions has criticised Australia’s recent digital dividend spectrum for setting reserve prices too high.

Operators still not protecting customers from bill shock

Operators worldwide are not doing enough to protect their customers from bill shock

Mobile operators worldwide are still not doing enough to protect customers from bill shock, despite initiatives by trade association the GSMA and national regulators such as Ofcom in the UK and ACMA in Australia to promote transparency in roaming charges. The majority of mobile operators worldwide (62 per cent) have not yet implemented any form of bill-shock prevention, according to research conducted by cloud-based managed communication services provider Mach.

Australia issues draft guidelines for digital dividend auction

ACMA will be holding a 'digital dividend' spectrum this year

Australia’s telecoms regulator, The Australian Communications and Media Authority (ACMA), has issued draft guidelines as it prepares to allocate spectrum for its ‘digital dividend auction’. The regulator is selling spectrum licences for blocks in the 700 MHz and 2.5 GHz bands in the biggest spectrum sale to be held in the country in a decade.

Australia sets February deadline for better customer service from telecoms providers

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Australian telecommunications providers have been given until February 2012 to improve their customer service and complaint-handling, or they will face tougher regulation.

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