Industry White PapersRSS

How can customer experience make a difference?

LMI7070

The management of the customer experience is becoming increasingly important to mobile operators as they look to streamline their businesses. Management of the network functions is being outsourced to vendors, while over the top providers and content specialists take leadership of the application and content space. As a result, operators are repositioning themselves primarily as service organisations, and by excelling in the management of customer relationships they can maintain relevance and leverage in the value chain.

Address the App Signalling Storm: $45M ROI By a Leading Operator

openet

Increased usage of apps helps to drive up mobile data usage. However, the proliferation of “chatty apps” that constantly query the network for updates can slow networks down or cause them to crash. Discover how operators can address the signaling storms that apps create, by controlling the signaling traffic directly on smartphones.

The case for rural data services and satellite backhaul

satellite

Mobile operators are now facing a plethora of challenges to maintain the high levels of profitability they are accustomed to. Issues including increased regulation, heightened competition from the traditional mobile value chain and new competitors from the Internet world are starting to seriously challenge operators.

Use your Brain: Making the most of network capacity

kapsch70

This white paper – produced by Telecoms.com and sponsored by Kapsch – argues that many mobile operators are not using the whole of their network capacity, often because they don’t have the time or aren’t being given the right advice—or simply because don’t yet know how. But the knowledge exists and, when applied, it can deliver valuable improvements and efficiencies.

Ciena cloud networking: Data center without walls

cienawp

This paper is the first in a series describing Ciena’s vision for the future of cloud networking, and the solutions that turn that vision into reality for both IT providers and IT users. A Data Center Without Walls is the combination of geographically distributed data centers able to function as an efficient shared resource pool to address any magnitude of workload demand from anywhere across that geography with assured service performance.

A Unified Network Solution in Mobile Communications – A need or a nice to have?

HAUD150

Keeping track of multiple co-existing technologies is already a necessity, but the need for greater degree of abstraction and control will continue to grow. Smartphones are already capable of several levels of communication using voice call, text messaging and data traffic over the internet. With more and more services becoming available and competing technologies overlapping [...]

M-Spam: From Network Protection to Revenue Assurance

HAUD150

SMS messaging is the most widely used application worldwide for the 5.9 billion mobile subscribers around the world. SMS remains one of the main contributors to the mobile operator’s non-voice revenue stream. However, the mobile industry lost up to $58.4 billion last year due to revenue leakage, which accounted for over 6% of a mobile operator’s total revenues and could grow to 23% by 2016 if not addressed urgently. SMS spam and fraud remain one of the main contributors to this revenue leakage scenario.

Making LTE roaming work

iBasis70

In terms of deployment, LTE is the fastest growing mobile technology ever. But it is also the most disruptive element to appear since the introduction of WCDMA, bringing with it fundamental changes to the network and telecom provider business model.

Why Wi-Fi offload and roaming are key to meeting growing data demands

Accuris70

Data traffic demand is growing rapidly in the wake of operator strategies to encourage mobile broadband adoption. As a result, the industry is talking about offload as a solution but one which takes many forms, leaving many operators unsure of which path to take. The business case for Wi-Fi is evolving, and not just for data offload but also voice and messaging, offering an opportunity for the deeper integration of Wi-Fi with the operator’s service portfolio. However, what are the issues and friction points that operators might envisage, and how might they be overcome?

Getting ahead in an LTE World

Aircom7070

Operators around the world are facing tremendous challenges in terms of growth in data traffic, operational efficiency and customer experience. In order to address these demands, further attention and financial investment are being directed to the upgrade of existing network infrastructure-and with peak download speeds of 100Mbps and above being promised, LTE has been widely hailed as the solution to operators’ congestion troubles.

Protecting your Customer Base by Ensuring the Best Customer Experience

LMI7070

The Telecom environment is ever changing. Demand for smartphones and tablets continues to increase, more people become more mobile and telecom service providers are under pressure to grow revenue, customers and market share. This whitepaper will explore the changing landscape for devices and platforms, the evolution of support desk metrics from efficiency measurements to customer satisfaction ratings, and how incorporating remote support tools into a telecommunications organisation can improve the customer experience and increase customer satisfaction.

The Role of Skype in Creating Value for Mobile Network Operators

The integration of Skype's platform onto KDDI’s network allowed for a superior voice quality for users of the Skype on au service

In 2010, KDDI and Skype entered into a partnership. Skype services were offered over “au”, the
operator’s mobile broadband service brand. The integration of Skype’s platform onto KDDI’s network
allowed for a superior voice quality for users of the Skype on au service and provided a clear
differentiator for Skype’s range of IS-series Android devices launched in November 2010.

Network 4 Profitable Connectivity

ericsson

Published by Ericsson

This paper describes why it is important for network operators to adopt a new approach to network design, what the networks must achieve in terms of their key operational characteristics and how certain design principles can be applied to fulfill these objectives.

Smart Cabling: Constructing a cost effective reliable and upgradeable cable infrastructure for your data centre/enterprise network

Corning128_60

Published by Corning

As data centre and enterprise network facilities today are under unrelenting pressure to deliver higher capacity, highly reliable systems with sound technology robustness for the future, facilities continue to adopt the truly future-proof technology of optical fibre instead of legacy copper based cabling systems. We explore the reasons behind this migration and demonstrate how smart cabling choice, including the use of new bend insensitive fibre technology, can cost and performance optimise your network facility.

Next Generation Optical Fibre: Making Your Broadband Network Go Further

Corning128_60

Published by Corning

As a recent blockbuster video on YouTube called “A Day of Glass” demonstrates, with the inventive pace of communications technology these days, it is realistic to foresee a world where even the most humble of appliances in our homes and at work,like fridges and desktops, are fully connected and enabled as video and voice interactive devices. It is easy to see that such a world would require an unimaginable amount of bandwidth. The millions of hits that this video has had indicate a real world interest in a future that is so technology and telecoms enabled, and thus offers an explanation for, and a justification for supporting, the incessantly increasing consumer demand for bandwidth in telecoms networks of today.

Enter 5G – the NanoCore

The 'Nanocore' incorporates nanotechnology as well as the cloud

A research paper published by Imthiyaz Ali, a senior software engineer at Wipro Technologies, claims to be the first such paper to take at look at the 5G network, which he refers to as “the NanoCore”. The nanocore is based upon the convergence of four main existing technologies: nanotechnology; cloud computing; all IP network; and flat IP architecture.

Official Guide to Notification Systems for Operators, Device Makers and Developers

A NewBay Whitepaper

Understanding how next-generation notification systems can increase service engagement and revenues

Optimizing Video for Multi-Screen Delivery

A NewBay White Paper

Transcoding strategies for improved end-user experience, reduced network impact and lower overall costs.

Maximizing LTE Benefits Using True Carrier Ethernet Backhaul

ciena_logo

This new report details technological specifics that make Carrier Ethernet ideal for lowering LTE backhaul CAPEX and OPEX. “Backhaul providers can interconnect multiple sites over a single, reliable, and cost-effective network to provide guaranteed, scalable services that are compatible with their growing suite of IP and Ethernet applications.

Comarch – The advantages of Product Catalog-centric BSS

This white paper published by Comarch addresses how service providers’ existing BSS systems can slow down their business, the disadvantages of having multiple product catalogs and how Comarch approaches BSS transformation in terms of product catalog-centric architecture.

@telecoms