The management of the customer experience is becoming increasingly important to mobile operators as they look to streamline their businesses. Management of the network functions is being outsourced to vendors, while over the top providers and content specialists take leadership of the application and content space. As a result, operators are repositioning themselves primarily as service organisations, and by excelling in the management of customer relationships they can maintain relevance and leverage in the value chain.
Mobile operators in many developed markets are finding that their revenues from traditional communications services are coming under sustained pressure from the onslaught of “free” alternatives from over-the-top IP-based messaging and voice providers (OTTs). KPN Mobile, Vodafone, Deutsche Telekom and, most recently, China Mobile have all indicated that their voice and messaging revenues are either already in decline or potentially at risk from their subscribers’ adoption of OTT services.
With smartphones becoming ever more feature rich and data intensive, mobile network operators need to assess whether their network is ‘iPhone 5 ready’. Staying ahead of the next wave of new devices, features, apps and technologies is challenging because innovation doesn’t stay still, traditionally forcing operators to take a reactive approach. However, with a clear understanding of their network readiness, operators can take proactive measures to ensure bandwidth requirements are available and enhance the customer experience, thus minimising churn rates.
Increased usage of apps helps to drive up mobile data usage. However, the proliferation of “chatty apps” that constantly query the network for updates can slow networks down or cause them to crash. Discover how operators can address the signaling storms that apps create, by controlling the signaling traffic directly on smartphones.
Mobile operators are now facing a plethora of challenges to maintain the high levels of profitability they are accustomed to. Issues including increased regulation, heightened competition from the traditional mobile value chain and new competitors from the Internet world are starting to seriously challenge operators.
This white paper – produced by Telecoms.com and sponsored by Kapsch – argues that many mobile operators are not using the whole of their network capacity, often because they don’t have the time or aren’t being given the right advice—or simply because don’t yet know how. But the knowledge exists and, when applied, it can deliver valuable improvements and efficiencies.
This paper is the first in a series describing Ciena’s vision for the future of cloud networking, and the solutions that turn that vision into reality for both IT providers and IT users. A Data Center Without Walls is the combination of geographically distributed data centers able to function as an efficient shared resource pool to address any magnitude of workload demand from anywhere across that geography with assured service performance.
Keeping track of multiple co-existing technologies is already a necessity, but the need for greater degree of abstraction and control will continue to grow. Smartphones are already capable of several levels of communication using voice call, text messaging and data traffic over the internet. With more and more services becoming available and competing technologies overlapping [...]
SMS messaging is the most widely used application worldwide for the 5.9 billion mobile subscribers around the world. SMS remains one of the main contributors to the mobile operator’s non-voice revenue stream. However, the mobile industry lost up to $58.4 billion last year due to revenue leakage, which accounted for over 6% of a mobile operator’s total revenues and could grow to 23% by 2016 if not addressed urgently. SMS spam and fraud remain one of the main contributors to this revenue leakage scenario.
In terms of deployment, LTE is the fastest growing mobile technology ever. But it is also the most disruptive element to appear since the introduction of WCDMA, bringing with it fundamental changes to the network and telecom provider business model.
Data traffic demand is growing rapidly in the wake of operator strategies to encourage mobile broadband adoption. As a result, the industry is talking about offload as a solution but one which takes many forms, leaving many operators unsure of which path to take. The business case for Wi-Fi is evolving, and not just for data offload but also voice and messaging, offering an opportunity for the deeper integration of Wi-Fi with the operator’s service portfolio. However, what are the issues and friction points that operators might envisage, and how might they be overcome?
Operators around the world are facing tremendous challenges in terms of growth in data traffic, operational efficiency and customer experience. In order to address these demands, further attention and financial investment are being directed to the upgrade of existing network infrastructure-and with peak download speeds of 100Mbps and above being promised, LTE has been widely hailed as the solution to operators’ congestion troubles.
The Telecom environment is ever changing. Demand for smartphones and tablets continues to increase, more people become more mobile and telecom service providers are under pressure to grow revenue, customers and market share. This whitepaper will explore the changing landscape for devices and platforms, the evolution of support desk metrics from efficiency measurements to customer satisfaction ratings, and how incorporating remote support tools into a telecommunications organisation can improve the customer experience and increase customer satisfaction.
In 2010, KDDI and Skype entered into a partnership. Skype services were offered over “au”, the
operator’s mobile broadband service brand. The integration of Skype’s platform onto KDDI’s network
allowed for a superior voice quality for users of the Skype on au service and provided a clear
differentiator for Skype’s range of IS-series Android devices launched in November 2010.
Published by Ericsson
This paper describes why it is important for network operators to adopt a new approach to network design, what the networks must achieve in terms of their key operational characteristics and how certain design principles can be applied to fulfill these objectives.
Smart Cabling: Constructing a cost effective reliable and upgradeable cable infrastructure for your data centre/enterprise network
Published by Corning
As data centre and enterprise network facilities today are under unrelenting pressure to deliver higher capacity, highly reliable systems with sound technology robustness for the future, facilities continue to adopt the truly future-proof technology of optical fibre instead of legacy copper based cabling systems. We explore the reasons behind this migration and demonstrate how smart cabling choice, including the use of new bend insensitive fibre technology, can cost and performance optimise your network facility.
Published by Corning
As a recent blockbuster video on YouTube called “A Day of Glass” demonstrates, with the inventive pace of communications technology these days, it is realistic to foresee a world where even the most humble of appliances in our homes and at work,like fridges and desktops, are fully connected and enabled as video and voice interactive devices. It is easy to see that such a world would require an unimaginable amount of bandwidth. The millions of hits that this video has had indicate a real world interest in a future that is so technology and telecoms enabled, and thus offers an explanation for, and a justification for supporting, the incessantly increasing consumer demand for bandwidth in telecoms networks of today.
A research paper published by Imthiyaz Ali, a senior software engineer at Wipro Technologies, claims to be the first such paper to take at look at the 5G network, which he refers to as “the NanoCore”. The nanocore is based upon the convergence of four main existing technologies: nanotechnology; cloud computing; all IP network; and flat IP architecture.
A NewBay Whitepaper
Understanding how next-generation notification systems can increase service engagement and revenues