Customer Experience Management is certainly one of the biggest current buzz words in the mobile arena. A lot has been said and written around CEM but still there is no unique industry consensus about what CEM actually includes.
LTE has seen arguably the fastest growth of any mobile network technology deployed so far. With more than 74 networks live in more than 30 counties, covering every populated continent, LTE is enjoying the most successful launch of any mobile technology in history, with the most swiftly deployed networks. There is a proliferation of LTE-enabled devices in attractive form factors and at desirable price points, and nearly all LTE handsets are smartphones, which provide operators with more opportunities for profitability. According to Informa Telecoms & Media’s LTE forecasts, there were 62 million LTE subscribers at end-December, and this number is expected to increase to 133 million in just a year.
In December 2012 we carried out a survey of over 200 industry profesionals into the experiences of providers and potential providers of IP Video services. This report presents the results of the survey and builds a picture we’ve built of what is actually happening in the world of video services and you’ll gain an understanding of the range and scope of IP video services and the business models underpinning them.
Armed with smartphones and tablets, consumers are demanding constant connectivity and consistently high quality of service, anytime and anywhere, at home and abroad. As a result, roaming traffic is expected to grow rapidly. Will your roaming profits grow as well?
This paper is the fourth in the series of us outlining the potential threats faced through bulk SMS delivery to a mobile network. Revenue assurance is essentially seeking to curb such revenue leakages to ensure products and services provided by operators are adequately billed and revenues are collected in a timely manner from subscribers and wholesale partners alike.
Any modern communications network is a complex architectural arrangement. By 2013 it’s likely that a mobile network operator will have 2G, 3G and LTE operations running in parallel, with support infrastructure such as backhaul that has been updated and augmented over the years. As networks mature, they also evolve—the trend right now is to alleviate RAN congestion with smaller cells, increasing network density but also putting extra burden on the backhaul infrastructure. In order to keep pace, backhaul implementations also need to evolve.
In October 2012, Telecoms.com Intelligence surveyed more than 290 industry players worldwide—including more than 120 network operators, as well as regulators, content providers and software developers—in order to capture the industry’s views on this vital technological development.
This paper is the third in the series of outlining the potential threats Africa is facing with SMS spam. With Africa being the second largest mobile market in the world, second only to Asia, it is deemed to be the fastest growing mobile market today with 735 million mobile subscribers expected at the end of 2012, leaving a golden opportunity for messaging abuse attracting the likes of spammers, fraudsters and illegitimate users, resulting in revenue leakages and disputes for mobile network operators.
Ethernet services have become largely mainstream, with well-established standards and strong global acceptance.
However, continued expansion introduces new challenges that must be addressed by enhancing overall service experience. Speed is the key success factor, with the critical components of service delivery, service agility, and service assurance working in concert to sustain market differentiation.
Mobile operators in many developed markets are finding that their revenues from traditional communications services are coming under sustained pressure from the onslaught of “free” alternatives from over-the-top IP-based messaging and voice providers (OTTs). KPN Mobile, Vodafone, Deutsche Telekom and, most recently, China Mobile have all indicated that their voice and messaging revenues are either already in decline or potentially at risk from their subscribers’ adoption of OTT services.
With smartphones becoming ever more feature rich and data intensive, mobile network operators need to assess whether their network is ‘iPhone 5 ready’. Staying ahead of the next wave of new devices, features, apps and technologies is challenging because innovation doesn’t stay still, traditionally forcing operators to take a reactive approach. However, with a clear understanding of their network readiness, operators can take proactive measures to ensure bandwidth requirements are available and enhance the customer experience, thus minimising churn rates.
The management of the customer experience is becoming increasingly important to mobile operators as they look to streamline their businesses. Management of the network functions is being outsourced to vendors, while over the top providers and content specialists take leadership of the application and content space. As a result, operators are repositioning themselves primarily as service organisations, and by excelling in the management of customer relationships they can maintain relevance and leverage in the value chain.
Increased usage of apps helps to drive up mobile data usage. However, the proliferation of “chatty apps” that constantly query the network for updates can slow networks down or cause them to crash. Discover how operators can address the signaling storms that apps create, by controlling the signaling traffic directly on smartphones.
Mobile operators are now facing a plethora of challenges to maintain the high levels of profitability they are accustomed to. Issues including increased regulation, heightened competition from the traditional mobile value chain and new competitors from the Internet world are starting to seriously challenge operators.
This white paper – produced by Telecoms.com and sponsored by Kapsch – argues that many mobile operators are not using the whole of their network capacity, often because they don’t have the time or aren’t being given the right advice—or simply because don’t yet know how. But the knowledge exists and, when applied, it can deliver valuable improvements and efficiencies.