The Cloud market is on the verge of the next wave of market penetration, yet it’s likely that only one in five Cloud Service Providers (CSPs) in today’s marketplace will still be around by 2017, as vendors fail or are swallowed up by aggressive competitors. So what do CSPs need to do to survive and prosper?
This white paper is for manufacturers of mobile phones, tablets, automotive vehicles, consumer electronics and other wirelessly connected devices (in the paper, described as “mobile devices”) that are interested in using their hardware products as platforms from which to deliver value-added services.
Keen to move away from price-based competition and create unique identities in the market, mobile operators are embracing Customer Experience Management (CEM) as a key differentiator.
Ensuring that smartphones and tablets can be updated is one of the most important features of mobile devices today because successful updates directly correlate with the daily performance of the device and a positive user experience.
Microwave (MW) technologies lead the backhaul evolution toward next-generation mobile networks. While primarily considered as macro-cell backhaul solution, in the upcoming 4G mobile network landscape, MW technologies also extend to the small-cell layer, hence proposing a unified backhaul approach. Two, very significant innovations are introduced
In December 2012 we carried out a survey of over 200 industry profesionals into the experiences of providers and potential providers of IP Video services. This report presents the results of the survey and builds a picture we’ve built of what is actually happening in the world of video services and you’ll gain an understanding of the range and scope of IP video services and the business models underpinning them.
Customer Experience Management is certainly one of the biggest current buzz words in the mobile arena. A lot has been said and written around CEM but still there is no unique industry consensus about what CEM actually includes.
Armed with smartphones and tablets, consumers are demanding constant connectivity and consistently high quality of service, anytime and anywhere, at home and abroad. As a result, roaming traffic is expected to grow rapidly. Will your roaming profits grow as well?
This paper is the fourth in the series of us outlining the potential threats faced through bulk SMS delivery to a mobile network. Revenue assurance is essentially seeking to curb such revenue leakages to ensure products and services provided by operators are adequately billed and revenues are collected in a timely manner from subscribers and wholesale partners alike.
Any modern communications network is a complex architectural arrangement. By 2013 it’s likely that a mobile network operator will have 2G, 3G and LTE operations running in parallel, with support infrastructure such as backhaul that has been updated and augmented over the years. As networks mature, they also evolve—the trend right now is to alleviate RAN congestion with smaller cells, increasing network density but also putting extra burden on the backhaul infrastructure. In order to keep pace, backhaul implementations also need to evolve.
In October 2012, Telecoms.com Intelligence surveyed more than 290 industry players worldwide—including more than 120 network operators, as well as regulators, content providers and software developers—in order to capture the industry’s views on this vital technological development.
This paper is the third in the series of outlining the potential threats Africa is facing with SMS spam. With Africa being the second largest mobile market in the world, second only to Asia, it is deemed to be the fastest growing mobile market today with 735 million mobile subscribers expected at the end of 2012, leaving a golden opportunity for messaging abuse attracting the likes of spammers, fraudsters and illegitimate users, resulting in revenue leakages and disputes for mobile network operators.
Ethernet services have become largely mainstream, with well-established standards and strong global acceptance.
However, continued expansion introduces new challenges that must be addressed by enhancing overall service experience. Speed is the key success factor, with the critical components of service delivery, service agility, and service assurance working in concert to sustain market differentiation.
Mobile operators in many developed markets are finding that their revenues from traditional communications services are coming under sustained pressure from the onslaught of “free” alternatives from over-the-top IP-based messaging and voice providers (OTTs). KPN Mobile, Vodafone, Deutsche Telekom and, most recently, China Mobile have all indicated that their voice and messaging revenues are either already in decline or potentially at risk from their subscribers’ adoption of OTT services.
With smartphones becoming ever more feature rich and data intensive, mobile network operators need to assess whether their network is ‘iPhone 5 ready’. Staying ahead of the next wave of new devices, features, apps and technologies is challenging because innovation doesn’t stay still, traditionally forcing operators to take a reactive approach. However, with a clear understanding of their network readiness, operators can take proactive measures to ensure bandwidth requirements are available and enhance the customer experience, thus minimising churn rates.
The management of the customer experience is becoming increasingly important to mobile operators as they look to streamline their businesses. Management of the network functions is being outsourced to vendors, while over the top providers and content specialists take leadership of the application and content space. As a result, operators are repositioning themselves primarily as service organisations, and by excelling in the management of customer relationships they can maintain relevance and leverage in the value chain.
Increased usage of apps helps to drive up mobile data usage. However, the proliferation of “chatty apps” that constantly query the network for updates can slow networks down or cause them to crash. Discover how operators can address the signaling storms that apps create, by controlling the signaling traffic directly on smartphones.
Mobile operators are now facing a plethora of challenges to maintain the high levels of profitability they are accustomed to. Issues including increased regulation, heightened competition from the traditional mobile value chain and new competitors from the Internet world are starting to seriously challenge operators.
This white paper – produced by Telecoms.com and sponsored by Kapsch – argues that many mobile operators are not using the whole of their network capacity, often because they don’t have the time or aren’t being given the right advice—or simply because don’t yet know how. But the knowledge exists and, when applied, it can deliver valuable improvements and efficiencies.
This paper is the first in a series describing Ciena’s vision for the future of cloud networking, and the solutions that turn that vision into reality for both IT providers and IT users. A Data Center Without Walls is the combination of geographically distributed data centers able to function as an efficient shared resource pool to address any magnitude of workload demand from anywhere across that geography with assured service performance.