Keen to move away from price-based competition and create unique identities in the market, mobile operators are embracing Customer Experience Management (CEM) as a key differentiator.
Although the telecoms industry remains largely enthusiastic about the prospect of operators partnering with Over The Top service providers, several challenges still threaten to derail such partnerships, the Telecoms.com Intelligence Industry Survey 2014 has revealed.
Portuguese business assurance software provider WeDo Technologies has announced a deal with Zain that will see the Middle Eastern mobile operator deploy WeDo’s revenue assurance product, Raid, in Kuwait, Jordan and Iraq.
In the densely populated urban areas of many markets, mature and emerging, cellular telephony has reached or is nearing saturation. Competition in these metropolitan markets is fierce and mobile operators are now intent on expanding their reach into remote and rural areas in a bid to drive further growth in subscriptions and revenues.
This white paper describes the current drivers and demand for telecoms equipment systems integration, and outlines the options for selecting a suitable systems integrator partner.
In December 2012 Telecoms.com Intelligence launched the first Annual Industry Survey, answered by almost 2,000 industry professionals, including 600 operator respondents.
More than 60 per cent of operator respondents to the Telecoms.com Intelligence Survey 2013 said that their firm was prepared or very well prepared to manage the challenges and risks inherent in the transition to LTE. However, more than 31 per cent said that they were less prepared than they should be.
Price remains by far the biggest influencer on operators’ selection of network vendors, more important even than technical performance of the equipment purchased, according to data from the Telecoms.com Intelligence Industry Survey 2013.
In October 2012, Telecoms.com Intelligence surveyed more than 290 industry players worldwide—including more than 120 network operators, as well as regulators, content providers and software developers—in order to capture the industry’s views on this vital technological development.
Over 200 mobile operators surveyed: Almost 90% believe the availability of real-time data in their post paid billing systems is essential to future data charging models but only 22% have the capability today. Telecoms.com Intelligence carried out research to examine how mobile data billing needs to change in the next 24 months. With responses from [...]