Experience with IT is moving to the forefront in managed services and outsourcing deals as operators seek to enhance the customer experience with more tightly integrated networks and business processes. Telecoms.com recently met with Luigi Migliaccio, global head of IT managed services at Ericsson, who explained how the back office silos that persist in large operators are killing the company.
Industry veteran Tom Alexander, who launched the world’s first MVNO, Virgin Mobile, has returned to the UK telecoms space as non executive chairman at UK mobile virtual network aggregator (MVNA) Viacloud.
IBM on Tuesday announced that it has reached a definitive agreement to acquire The Now Factory, a Dublin-based company providing analytics software that helps communications service providers optimise their networks.
The Nokia Microsoft drama went a bit Game of Thrones this week (thankfully without the gratuitous nudity) as accusations of back-room treachery came thick and fast.
Stephen Elop was cast as the villain of the piece, amid suggestions that the sale to Microsoft—and events between that sale and Elop’s arrival at Nokia—were part of a sophisticated, pre-conceived intrigue that has delivered Elop a rich personal reward. And when calls subsequently came for Elop to accept a lesser payoff for overseeing the sale, he reportedly claimed he needed the money to pay for his divorce.
South Korean LTE pioneer SK Telecom this week completed lab tests of NSN’s Liquid Applications technology over LTE, enabling the carrier to deliver media-rich services and content directly from the base station.
Australian communications minister Malcolm Turnbull has asked the entire board of the country’s national broadband network (NBN) project to tender in their resignations. Australia’s NBN is a national wholesale network currently being rolled out across the country, but has been hit by multiple delays for various reasons.
Late Monday, in the wake of a significant warning on financial losses and job cuts, Canadian vendor BlackBerry announced its intention to be acquired by a consortium led by holdings company Fairfax Financial for $4.7bn.
Canadian operator Rogers Communications has tapped Polish software vendor Comarch for a solution that allows it to offer a new loyalty programme to customers. Meanwhile Orange Switzerland has signed a BSS supply and managed service deal with Ericsson.
Bahraini operator group Batelco has announced the signing of a memorandum of understanding with Chinese kit vendor Huawei. The MoU will see the two companies deepen their strategic alliance in developing future projects within Bahrain and globally.
While efficiency and cost control are still identified as the most important concerns for operators considering managed services, research indicates these same organisations are on the brink of a complete change in strategic focus driven by the need to pursue new revenues.
In order to stay ahead of the curve and enjoy new revenue streams from cloud services the mobile industry will need to invest substantially more than it does today, according to Ericsson’s chief technology officer Ulf Ewaldsson.
OSS/BSS firm Amdocs, which now positions itself as a customer experience specialist, on Wednesday announced the acquisition of network management firm Actix for $120m in cash.
In a move that has been much predicted, Microsoft has announced that it is to buy mobile device partner Nokia in a €5.44bn all cash transaction. The deal will see Nokia’s Devices & Services business transferred to the US firm as the company opens a new chapter set on “accelerating the Windows ecosystem”.
Equipment vendor Alcatel-Lucent on Wednesday announced the appointment of Jean Raby as Chief Financial & Legal Officer. Raby joins from Goldman Sachs, where he served as a partner and managing director in the Investment Banking Division. He will assume the role September 1.
Software giant Microsoft is facing bribery allegations in Russia and Pakistan. The firm said it is cooperating with the US government to investigate whether Microsoft employees and business partners have engaged in illegal activity in the two markets.
Canadian software vendor Redknee as won a deal from Bosnia and Herzegovina’s BH Telecom that will see it supply the operator with a converged billing, charging, policy and customer care solution. BH Telecom is an existing Redknee customer and the upgrade package is a “multi-million dollar deal,” the firm said.
South Korean operator SK Telecom has announced two deals with European kit vendors as it looks to expand and develop its network services. The operator has expanded its LTE-Advanced service across South Korea using equipment supplied by Ericsson and signed a Memorandum of Understanding with German radio test and measurement equipment manufacturer Rohde & Schwarz to develop next-generation antenna technologies.
Marketing Director, TV & Media, Ericsson: “The growth of mobile network traffic has created a significant challenge for mobile operators”
Following the successful LTE Awards 2013, we speak to Alexander Sem, Marketing Director, TV & Media, Ericsson, winners of the Most Innovative LTE Application/Service category.
Software giant Microsoft is facing legal action over allegations that it lied about the number of RT Surface tablet devices it has sold. The firm already announced last month that it had taken a $900m charge related to inventory adjustments for its Surface RT tablet. The charge had an impact of $0.07 per share.
Network infrastructure vendor Nokia Solutions and Networks (NSN) has seen its net sales drop by almost 15 per cent year on year to €2.76bn from €3.23bn in 2Q12 in the second quarter 2013.