Stavros Vougas, Regional Vice President, MEA & APAC at Tecnotree, talks to Telecoms.com at MWC2014 about convergent billing and customer relationship management.
‘Agility’, a word used to gauge a company’s ability to respond to the market with flexibility, has become the operator watchword of 2014. It highlights the dawn of an era when operators require not only real-time visibility of their customer’s activity but also the ability to react in real-time to succeed.
An operator’s approach to BSS (business support systems) – including billing, charging and policy – can determine how easy or challenging it is to respond to the market and maximise revenue opportunities. In a recent survey of over 100 operators by Telecoms.com Intelligence, 85 per cent acknowledged that market conditions require increasingly agile BSS systems enabling operators to provide service diversity and faster time to market.
Ilkka Aura, Chief Commercial Officer, Tecnotree, talks to Telecoms.com at MWC 2014 about changing the operator architecture from a network-centric business model to a subscriber-centric business model.
Doug Suriano, CTO of Tekelec, part of Oracle Communications, talks to Telecoms.com at MWC2014 about innovative data plans operators can offer to customers.
Chris Hoover, VP Marketing at Openet, talks to Telecoms.com at MWC2014 about service diversity among operators based on context.
The majority of operators have not yet made the call on whether to migrate their BSS environment to the cloud. More than a third have decided against the movement and less than 20 per cent have actually put initiatives in place to accomplish such a shift. The findings of the Telecoms.com Industry Survey 2014 sought to establish which elements of the BSS environment are being addressed with the most urgency along with how and where operators are looking to the cloud to enhance their performance.
Respondents to the Telecoms.com Industry Survey 2014 reaffirmed the previous year’s enthusiasm for the idea of partnership between OTT players and operators, with 92 per cent believing there is value in such collaboration. But this year the key benefits were pinpointed as improved customer retention and a competitive advantage.
Orange Slovakia this week tapped up B/OSS specialist Openet for a Policy and Charging Control (PCC) infrastructure to enable a major rollout of advanced shared data bundles. The deployment makes it possible for Orange to quickly define segmented data offers, with associated balances, notifications and policy rules for its 2.8 million subscribers.
Canadian billing and charging specialist Redknee Solutions has announced a $6m deal with Austrian incumbent Telekom Austria that will see the vendor’s real-time billing, charging and customer care solution deployed across the operator’s portfolio in Central and Eastern Europe.
NSN and Huawei have become the first vendors to cross licence their OSS interfaces as part of a multi vendor interoperability initiative announced last year.
George Fraser, VP – EMEA, at BSS provider CSG International, talks to Telecoms.com about the huge pressures of cost management in terms of service deployment.
Chinese telecoms software provider AsiaInfo Linkage has announced a supply deal with Telenor Denmark, the vendor’s first European mobile operator win since its launch in the region last year. AsiaInfo described the project as a BSS transformation, which will include the provision of its proprietary billing, CRM and real-time analytics solutions, including its Veris BSS product.
Real time self service (RTSS) is the key to encouraging consumers to spend more on mobile data consumption, with operators in Western Europe missing potential annual incremental data revenues of €4bn, according to research released by Northstream and Chinese BSS vendor AsiaInfo-Linkage.
OSS/BSS firm Amdocs, which now positions itself as a customer experience specialist, on Wednesday announced the acquisition of network management firm Actix for $120m in cash.
Chinese BSS provider AsiaInfo-Linkage has teamed up with IBM to bring its Big Data appliance to Europe and other markets outside of China. The key to the Veris C3 (C cubed) offering is contextual awareness to ensure operators are only delivering relevant ads to their customers.
Continuing its lengthy acquisition spree, Ericsson this week entered into an agreement to acquire Canadian BSS consulting and systems integration company Telcocell.
Mobile operators continue to focus on more innovative billing and tariffing models, with US carrier Sprint launching a plan guaranteeing unlimited calls, texts and data for the lifetime of the line of service.
Dr Sameh Yamany, President and CEO of Trendium, talks to telecoms.com at LTE World Summit in Amsterdam about real time data analysis and intelligence with a view to monetising LTE.
The Croatian subsidiary of operator group Telekom Austria, Vipnet, has tapped up cloud services provider Neostratus to provide a fully customisable, white-labelled public cloud platform for the operator to provision and manage a range of messaging, communication and collaboration solutions.