Customer experience revealed as Alcatel-Lucent’s next frontier
Equipment vendor Alcatel-Lucent has launched an extended portfolio of software and services designed to ameliorate customer experiences on both fixed and wireless networks.
Khaled Bassuny, is senior vice president of customer care for Saudi operator, Mobily. According to Bassuny one of the keys to Mobily’s successful approach to customer service is its innovative use of social media.
Vodafone D2, the German arm of the UK-based carrier, has revealed that it will soon have an LTE ready smartphone from Taiwanese handset maker HTC available on its network. German publication Computer Week has said that the Vodafone press office in Germany has confirmed that the HTC Velocity 4G will soon be coming to market, though the exact launch date and pricing has not been confirmed.
Equipment vendor Alcatel-Lucent has launched an extended portfolio of software and services designed to ameliorate customer experiences on both fixed and wireless networks.
The North American carrier U.S. Cellular has announced that it will launch its LTE network in March, along with accompanying LTE ready devices. The network which will be launched in conjunction with its build partner King Street Wireless, was originally meant to come online by the end of 2011, and no specific reason was provided for the delay.
Etisalat is the largest mobile operator is the UAE, commanding 60 per cent of its local market. As one of the major operators in the region the recent launch of an LTE service across most of the major cities in the county can be viewed as a major statement of its intent to stay ahead of the competition.
LightSquared, the aspiring US LTE carrier, has received a hammer blow to its hopes of shaking up the US market with a wholesale LTE network from a damning report released last week by the executive committee for Space-based Positioning Navigation & Timing (PNT).
The world’s biggest carrier in terms of subscribers, China Mobile, is testing interoperability specifications for the time division flavour of LTE (TD-LTE) with US operator Clearwire.
As one of the biggest economies in the Middle East, high-speed connectivity has long been important to Saudi Arabia. The Kingdom’s Integrated Telecom Company, (ITC), is a service provider that offers internet access to both businesses and consumers. It possesses over 15,000km of fibre optic backbone infrastructure and two independent international gateways, providing it with a competitive advantage over its local rivals.
Spreadtrum, a Chinese fabless semiconductor designer has unveiled its first LTE enabled design. The SC9610 is a baseband modem based on TD-LTE, set to become the predominant LTE technology in China.
T-Mobile’s Hungarian subsidiary Magyar Telekom has become the first operator to offer a 4G-LTE mobile broadband service in the country. The service was launched across ten districts of Budapest after the operator carried out a three-month extended network testing phase, involving over a hundred personal and business users.