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The great dictator

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The revelation that Apple is vetting operators’ LTE networks focused the industry once more on the power struggle between carriers and leading device vendors.

A tale of two strategies

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Nokia Siemens Networks and Ericsson have implemented contrasting strategies, one favouring specialisation and the other strength in breadth.

Mobile security: a moving target

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Mobile and NFC payment technologies have been on the rise in recent years. But with many merchants and retail outlets still reluctant to invest in the new technologies, and with the rise of fraud in existing solutions, industry participants are divided over how and whether the technology will ever gain widespread acceptance in developed markets.

Hitting the mainstream

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2012 sees LTE continuing to gain momentum as the fastest growing mobile technology of all time—and the move by several operators to re-farm 1800MHz spectrum represents the beginning of another key trend.

Come one, come all

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Enterprises are facing a challenge from employees who want to use personal devices to access corporate data. Perceived benefits around cost and productivity are balanced by concerns around device management and security. Mobile operators are positioning themselves to address these concerns and facilitate the trend.

Enterprising futures

If there’s a common ground for RIM and Microsoft, it’s that they both have a lot riding on software offerings that are still in their nascent stages of development

Finding an enterprise that doesn’t rely on Microsoft software is something of a challenge yet, when it comes to mobility, BlackBerry is king. But with software now seen as the key differentiator, how long will this remain the state of play?

The need for speed

High-frequency traders use super-fast computers to trade automatically hundreds of times a second

Milliseconds can mean millions of dollars in the hyper-competitive world of high-frequency financial trading. Trading institutions are driving demand for ever faster throughput speeds in communication networks that span the globe.

Thinking big

What actually goes on behind the glowing LEDs?

The explosion in cloud computing is driving massive demand for real estate, connectivity and power and hulking data centres are being erected in the frozen wilderness to feed this demand. But at the same time a more subtle evolution is taking place: the network has finally become the computer.

The global challenge for mobile payments

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There is certainly something in the air with mobile payments. Long talked about in mobile, technology and banking circles, it seems that the idea of using a phone to make purchases and move money around is finally coming to fruition.

Trust games

A network should last for decades and will require many revisions and upgrades in its lifetime

Years of consolidation have drastically altered the appearance of the vendor community. The wise money says there’s more to come. So as a CTO , how do you choose which company will provide, install, or even run your greatest asset—the network?

A problem shared

CTO of Orange Spain, Eduardo Duato

In a frank assessment of the challenges facing European operators in deploying LTE networks, the chief technology officer of Orange Spain recently issued a rallying cry to the industry to collaborate on deep network sharing. Only by embracing this strategy, he told his peers, can operators hope to make LTE profitable.

Social spending

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Over The Top providers have become the staple wildcard in almost any sector set on a collision path with mobile. By and large they are very good at what they do: connecting a user with their chosen content or service by whatever means available.

The Magic Touch

Global sales of NFC-enabled handsets increased ten-fold in 2011

SIM-based NFC remains the holy grail of mobile payment for cellular operators. The NFC community has its sights set far wider than simple mobile financial services, but it is taking time for the technology to get to market.

Mobilising the market place

The most significant developments are being driven by the occasional merchants

The biggest innovations in m-payment mechanisms among merchants seem to be at the lower end of the market. But Big Retail is still in the running and everyone is seeking to influence a change in behaviour.

Burning a hole in the pocket

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In a world where it’s almost too easy to part with your digital currency, innovation has moved on to the contents of the digital wallet.

Transaction Stations

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Mobile financial services are back in the news, making for a substantial share of the announcements made at February’s Mobile World Congress. The aim is as simple as the ecosystem is complex, and structuring a play in this space is no mean feat.

The long goodbye

Churn retention is something that’s only really addressed at the last minute

Keeping hold of your customers in a hyper-competitive marketplace is notoriously difficult and requires a strategy that goes way beyond unsophisticated loyalty programs.

The lives of others

To deliver an unrivalled customer experience during the lifespan of the customer relationship, an operator must prioritise the needs of that customer throughout the organisation

The 18 or 24 months in between the key touch points of acquisition and retention is where operators have to deliver on the customer experience promises that were made at the point of sale.

Soft Cell

Sowing the seed of loyalty

The retail store is back in vogue as operators look to inject the customer experience into the first and most influential touch-point in the customer relationship lifecycle.

The Clone Wars

The handset market is more competitive than ever

The handset market is more competitive than ever, and success is increasingly being defined by performance at the top end. 2012 will be the year of the Windows Phone push but can Nokia and Microsoft really compete with established leaders like Apple, Android and Samsung?

@telecoms