The need for speed

High-frequency traders use super-fast computers to trade automatically hundreds of times a second

Milliseconds can mean millions of dollars in the hyper-competitive world of high-frequency financial trading. Trading institutions are driving demand for ever faster throughput speeds in communication networks that span the globe.

Thinking big

What actually goes on behind the glowing LEDs?

The explosion in cloud computing is driving massive demand for real estate, connectivity and power and hulking data centres are being erected in the frozen wilderness to feed this demand. But at the same time a more subtle evolution is taking place: the network has finally become the computer.

The global challenge for mobile payments


There is certainly something in the air with mobile payments. Long talked about in mobile, technology and banking circles, it seems that the idea of using a phone to make purchases and move money around is finally coming to fruition.

Trust games

A network should last for decades and will require many revisions and upgrades in its lifetime

Years of consolidation have drastically altered the appearance of the vendor community. The wise money says there’s more to come. So as a CTO , how do you choose which company will provide, install, or even run your greatest asset—the network?

A problem shared

CTO of Orange Spain, Eduardo Duato

In a frank assessment of the challenges facing European operators in deploying LTE networks, the chief technology officer of Orange Spain recently issued a rallying cry to the industry to collaborate on deep network sharing. Only by embracing this strategy, he told his peers, can operators hope to make LTE profitable.

Social spending


Over The Top providers have become the staple wildcard in almost any sector set on a collision path with mobile. By and large they are very good at what they do: connecting a user with their chosen content or service by whatever means available.

The Magic Touch

Global sales of NFC-enabled handsets increased ten-fold in 2011

SIM-based NFC remains the holy grail of mobile payment for cellular operators. The NFC community has its sights set far wider than simple mobile financial services, but it is taking time for the technology to get to market.

Mobilising the market place

The most significant developments are being driven by the occasional merchants

The biggest innovations in m-payment mechanisms among merchants seem to be at the lower end of the market. But Big Retail is still in the running and everyone is seeking to influence a change in behaviour.

Burning a hole in the pocket


In a world where it’s almost too easy to part with your digital currency, innovation has moved on to the contents of the digital wallet.

Transaction Stations


Mobile financial services are back in the news, making for a substantial share of the announcements made at February’s Mobile World Congress. The aim is as simple as the ecosystem is complex, and structuring a play in this space is no mean feat.

The long goodbye

Churn retention is something that’s only really addressed at the last minute

Keeping hold of your customers in a hyper-competitive marketplace is notoriously difficult and requires a strategy that goes way beyond unsophisticated loyalty programs.

The lives of others

To deliver an unrivalled customer experience during the lifespan of the customer relationship, an operator must prioritise the needs of that customer throughout the organisation

The 18 or 24 months in between the key touch points of acquisition and retention is where operators have to deliver on the customer experience promises that were made at the point of sale.

Soft Cell

Sowing the seed of loyalty

The retail store is back in vogue as operators look to inject the customer experience into the first and most influential touch-point in the customer relationship lifecycle.

The Clone Wars

The handset market is more competitive than ever

The handset market is more competitive than ever, and success is increasingly being defined by performance at the top end. 2012 will be the year of the Windows Phone push but can Nokia and Microsoft really compete with established leaders like Apple, Android and Samsung?

Interface Schools

What will the device of the future look like?

Mobile devices have come a long way from their walkie-talkie wartime roots, and their user interfaces have come further in a shorter time. Touchscreens are all the rage today, but in the future, where will the user interface reside?

Spoilt for choice

Application stores, now swollen with content, have become daunting, especially for first-time users

Since mid-2008, when Apple first opened the doors of its genre-defining App Store, the concept has swept the mobile industry and become the primary means for consumers to discover content. While there are some who believe the devices space has become a two horse race in terms of platforms, with Apple and Google’s Android as the only runners, the software side of the mobile experience is in a state of flux, and 2012 may still be too early to place confident bets.

Middle East telco credit health in the wake of the Arab Spring

The study found strong opportunities for women in the Middle East

Analysis suggests that the Middle Eastern telecoms industry is actually stronger in terms of credit health, than its European equivalent, despite the impact of the Arab Spring, says Pavle Sabic, Solutions Architect at S&P Capital IQ.

Where’s the money in mobile government?

telecom operators anticipate only modest, if any, return for providing low-cost connectivity and backhaul for m-government services

If mobile government services in Africa are to be more sustainable than previous e-government initiatives, they must benefit all stakeholders. Today, the business model is uncertain. To put it bluntly, governments have limited budgets and the end users with most to gain from mobile government are often living in poverty in remote rural areas. As a result, telecom operators anticipate only modest, if any, return for providing low-cost connectivity and backhaul for these services.

Africa: The road to m-government


According to the E-Government Survey published by the UN in 2010, although African countries generally lag behind other markets in the rankings of e-government implementation, there has been improvement in the region since the 2008 survey, particularly in northern Africa. Tunisia and Egypt were two of the highest-ranked countries in Africa alongside Mauritius, South Africa and Seychelles.

Mind the gap

Voice will remain the killer mobile app for the foreseeable future, but how will carriers integrate it with LTE ?

Data might be the driving force behind LTE’s gathering pace, but there’s no escaping the fact that voice continues to be the killer application for mobile operators. “Smart” they may be, but drop the “phone” element from the current crop of devices and you’re dropping 64 per cent of your revenues—according to Ovum research, this is the percentage of MNO turnover that voice will generate by 2015.