With retail operations in eight countries and a growing portfolio of telecommunications services, Carphone Warehouse is currently Europe’s largest independent mobile retail outfit. Paul Scullion, head of business intelligence at Carphone Warehouse explains how the company is using a combination of big data technologies to help improve retail customer service and eventually, help telcos improve their offerings.
With long proprietary product cycles and tight regulatory standards restricting innovation and modernisation in the industry, the telecoms service provider model is at severe threat from agile internet-based service providers. Able to leverage new optimised processes and flexible infrastructure to provide similar services at a lower cost, these organisations can adapt to market demands and deliver new services rapidly.
Discovering what needs to be done is often the easy part. The real challenge is finding out how to do it. This is certainly the case when it comes to searching for new revenue streams – the major preoccupation of most mobile operators following the shift to digital.
While we await a sensible use of the IoT, we are, for now, seemingly revelling in this brand new phenomenon that has, in fact, been bounced around for a couple of decades. Yep, that’s right, you may or may not know, but the notion of the Internet of Things isn’t new!
The birth of mobile, followed by smartphones and then tablets, which provided telecoms providers with their biggest boom in a century, now poses a threat to their growth and stability. This threat comes from the latest development in the smartphone story: communication apps.
Arguably the most disruptive telco in the UK market today, Three UK is looking to leverage insights generated from its vast troves of network data in a bid to improve customer satisfaction and how the business caters to segmented customer needs, as well as derive incremental value from existing customers.
Revenue and profit sources of mobile and fixed-line network providers are under much more pressure than originally thought. Users are radically changing their behaviour, over-the-top (OTT) offers are highly competitive, and, most of all, non-future proof toxic price models are in place.
The LTE ecosystem gathered recently in Amsterdam to discuss the commercialization and future of mobile networks. As expected, 5G was a hot topic of discussion but there is still considerable confusion in the market regarding all of its aspects: technology, commercial opportunity, application in verticals, and many others.
LTE pricing is changing fast as the market matures. But while some operators are looking to employ elegant new charging models that draw on the sophistication LTE enables, others are still duking it out with least-cost options.
Jonathan Olsson, responsible for security technology at the Ericsson CTO office, talks to Telecoms.com about the evolution of the security landscape, how this is affected by the move to LTE and why the firm is urging industry players to sign up to 3GPP’s SECAM security assurance standards.
With 4G only just reaching commercial maturity 5G is still very much something that remains to be defined. But in this glimpse of the future MCI looks at the access and core technologies that may shape the industry of tomorrow.
Network Functions Virtualization (NFV) is set to become one of the defining trends of the era in the mobile network. Spanish incumbent Telefónica is the first operator to lay out its approach to NFV and its plans are both detailed and aggressive. Mike Hibberd met with Global CTO Enrique Blanco ahead of Telefónica’s NFV announcement, to learn of the changes in store.
The details for global digital dividend spectrum allocation won’t be finalised until 2015 but Africa is the first region to cohesively earmark 700MHz bandwidth freed up by the transition to digital for future telecoms services.
The mobile broadband revolution is underway in Africa as WCDMA gathers momentum and LTE establishes an early foothold. Competition in many markets is intense but new players are not deterred from pursuing fresh opportunities afforded by the next wave of growth in the region.
Africa’s mobile market has largely been characterised by demand for low-cost prepaid feature phones. However, this is beginning to change as the cost of technology gradually declines and handset manufacturers operating in Africa are now preparing for a smartphone revolution in the coming years.
The pay TV market is starting to gather momentum in parts of Africa and the companies involved are working to create consumption and business models that reflect the region’s unique infrastructure footprint.
South Korea is one of the world’s most advanced mobile markets, with all three operators running LTE and the race to LTE-A already underway. It serves as an interesting pilot for the promises and pitfalls many other operators will experience in the future.
LTE must be evolved to keep pace with the huge forecast growth in demand for capacity and the need for service enhancement.
The story of LTE may be all about data, but voice remains a lucrative, core service for mobile operators. Bringing voice services to LTE is far from straightforward, with numerous choices to be made and challenges faced.