MWC: “It’s the network, stupid!”
If there is one broad theme that sums up this year’s Mobile World Congress for me it is the idea of ‘the network as asset’, and the perception that CSPs could and should be doing a great deal more to leverage this their prime asset.
Customer experience also figured highly in the briefings and presentations I attended, but by contrast with last year’s heavy CEM-software product focus, this year customer experience was discussed just as much in the context of network performance and the need to make more effective use of network intelligence.















