I would be a (relatively) rich man if I had a dollar for every time someone mentioned ‘customer experience’ at the Managed Services for Growth Markets conference in Dubai. The number of terms and acronyms was dizzying – Quality of Experience (QoE), Service Quality Management (SQM), Customer Experience Management (CEM), Key Quality Indicators (KQIs) and the relationship of all these to network KPIs and contract SLAs figured a lot in discussions.
Press reports that LightSquared may be considering ditching its managed services deal with Nokia Siemens Networks in favour of a network sharing deal with Sprint Nextel raises important issues about what mix of network consolidation and outsourcing is most appropriate for the US market, or any advanced mobile market for that matter.
Cyber security is receiving more than its fair share of attention at the moment. A major national security review by the UK government attracted attention this week by naming cyber attacks as a major security threat. This follows in the footsteps of the US where the National Security Agency and Department of Defense have also been focusing on the issue for some time now.
It has been an eventful few months at NSN and it is set to get more so in the wake of the appointment of Stephen Elop as Nokia’s new president and CEO.
Operator and vendor frustration with the European mobile standardization environment seems to be coming to a head.
One of my colleagues has already blogged about NSN’s new “solutions & services” recently unveiled marketing pitch. It’s always healthy to be sceptical about repositioning exercises of this type but nevertheless I reckon that some interesting and dare I say it genuinely transformational developments are happening at NSN.
If the last week is anything to go by running a network has become an increasingly optional component of a European mobile operator’s business.
The glory days of basic science research at Bell Labs may be over, but there was a buzz in the air at the Bell Labs Innovation Day taking place at Alcatel-Lucent’s plush Paris HQ just off the Champs-Elysees earlier this month.
At a recent conference, someone suggested that network sharing is a bit like healthy eating in the UK: Everyone talks about it obsessively and watches endless TV shows about the subject, but nobody actually does anything about it.
Loading ...