Operators beginning to focus more on customer-experience management
After a Mobile World Congress early this year full of meetings about customer-experience management (CEM), it was expected that the topic would get a lot of attention from many operators. Last week I participated in a CEM conference, and although there is no standard definition for the term, operators are starting to take customer experience seriously.
Carphone Warehouse needs to understand how far it can go beyond selling phones
Carphone Warehouse announced its third-quarter results on Tuesday, stating a strong 15 per cent growth in noncellular sales, based mostly on significant demand for tablets. Although the company also highlighted positive postpaid-smartphone sales, its revenues fell 4.7 per cent, mainly because of a weak quarter in the low-end prepaid market.
MWC: Same old song
Service providers are still seeking hard cash at the Fira, but no one’s got the hard answers…
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