Mobile Communications International October 2012
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A new venture led by the founder of small cell provider Ubiquisys Will Franks is to target the Internet of Things market, promising to free prospective providers and customers from “dependency on traditional networks”. The company, called Senaptic, has been spun out of telemetry consultancy Plextek, which remains the majority shareholder. Senaptic will take Plextek’s Ultra Narrowband (UNB) radio technology, its intellectual property and its existing customer base and offer a standardised solution for connecting a variety of devices across a range of verticals, Franks told Telecoms.com.
To stay competitive and remain profitable, service providers over the past decade have concentrated on driving a lean, efficient organization. However, with “the fat” taken out of the business, service providers have been left with few options for responding to the incredible growth in mobile data traffic and the increasing complexity of network technologies.
Today’s customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems—all while keeping support costs down. To meet these conflicting demands, service organizations are turning to remote support solutions.