Lee Weiner, VP Support Products at LogMeIn, talks to telecoms.com about driving efficiencies in customer experience management while at the same time improving customer satisfaction.
Download the LogMeIn whitepaper: Protecting your Customer Base by Ensuring the Best Customer Experience
Alcatel-Lucent: Evolution of pricing strategies
Steffen Paulus, director, product marketing for policy, charging and network analytics at Alcatel-Lucent, explains how LTE usage and adoption by consumers affects operators’ pricing strategies.
Alcatel-Lucent: Generating revenue from the customer experience
Alcatel-Lucent’s Ajay Pande and Peter Spencer talk to Telecoms.com about why operators are increasingly interested in customer experience management solutions, and their importance to operators’ bottom lines.
Alcatel-Lucent: Automating operations recovery
Jeff Griffith, senior VP of Alcatel-Lucent Professional Services, explains how the vendor’s automated operations and recovery platform helps monitor the network for faults as well as initiating recovery options.
Napatech: Tapping into the network
Dan Joe Barry, VP Marketing at network analysis solutions provider Napatech, explains how operators can collect and analyse data from their networks in real time.
Loading ...
With summer supposedly fast approaching, many look to trim some fat and get in shape for the sunny months. The Informer has never been a huge fan of gyms; in fact his favourite machine in the gym is the one that sells chocolate. Telefonica’s UK arm O2, is one business that is looking to get lean for the holidays, though, and this week it announced that it is to trim 3,500 UK employees.