LTE has seen arguably the fastest growth of any mobile network technology deployed so far. With more than 74 networks live in more than 30 counties, covering every populated continent, LTE is enjoying the most successful launch of any mobile technology in history, with the most swiftly deployed networks. There is a proliferation of LTE-enabled devices in attractive form factors and at desirable price points, and nearly all LTE handsets are smartphones, which provide operators with more opportunities for profitability. According to Informa Telecoms & Media’s LTE forecasts, there were 62 million LTE subscribers at end-December, and this number is expected to increase to 133 million in just a year.

Customer Experience Management is certainly one of the biggest current buzz words in the mobile arena. A lot has been said and written around CEM but still there is no unique industry consensus about what CEM actually includes.