Comments on: Approaches to Business Transformation http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/?utm_source=rss&utm_medium=rss&utm_campaign=approaches-to-business-transformation-for-future-global-communications telecoms.com is the leading provider of global news, comment and analysis for the telecommunications industry Thu, 09 Feb 2012 13:52:26 +0000 hourly 1 http://wordpress.org/?v=3.0.6 By: Andreas Herzog http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6385 Andreas Herzog Thu, 03 Dec 2009 13:58:27 +0000 http://www.telecoms.com/?p=16436#comment-6385 The simple answer is that "operational functions" such as design engineering operations depolyment are the stong candidates for outsourcing. Those that are "planning fuctions" are generally kept in house. That said what is important in this new environment is that even the fuctions that are not directly outsourced, but maintained "in- house", in a partnership the benefits of the vendor are still leveraged. So there will be a number of fuctions that our outsourced (primarily operations based) some that are more collaborative and more belnded than purely outsourced (planning) and some that are maintained intenally. The simple answer is that “operational functions” such as design engineering operations depolyment are the stong candidates for outsourcing. Those that are “planning fuctions” are generally kept in house. That said what is important in this new environment is that even the fuctions that are not directly outsourced, but maintained “in- house”, in a partnership the benefits of the vendor are still leveraged. So there will be a number of fuctions that our outsourced (primarily operations based) some that are more collaborative and more belnded than purely outsourced (planning) and some that are maintained intenally.

]]> By: Andreas Herzog http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6383 Andreas Herzog Thu, 03 Dec 2009 13:47:42 +0000 http://www.telecoms.com/?p=16436#comment-6383 Yes we do and to be specfic there are a couple of areas that we view are drivers in this space. Key in this area is the aging workforce and the ability to find these legacy skills. We can help ensure that the skills needed are available. Second these networks become more expensive to maintain therefore putting greater margin pressures on the services. Our Managed Services contract and Multi-Vendor expertise can help lengthen the life cycle and improve both the cost structure and performance of these networks. We see this as a key advantage that ALU brings to the market. And one the growth areas for our business. Yes we do and to be specfic there are a couple of areas that we view are drivers in this space. Key in this area is the aging workforce and the ability to find these legacy skills. We can help ensure that the skills needed are available. Second these networks become more expensive to maintain therefore putting greater margin pressures on the services. Our Managed Services contract and Multi-Vendor expertise can help lengthen the life cycle and improve both the cost structure and performance of these networks. We see this as a key advantage that ALU brings to the market. And one the growth areas for our business.

]]> By: Tim Joyce http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6382 Tim Joyce Thu, 03 Dec 2009 13:39:48 +0000 http://www.telecoms.com/?p=16436#comment-6382 What functions of the Telecom Operator's business are so fundemental that it would be detremental to their strategic objectives to seek to outsource them? What functions of the Telecom Operator’s business are so fundemental that it would be detremental to their strategic objectives to seek to outsource them?

]]> By: Andreas Herzog http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6381 Andreas Herzog Thu, 03 Dec 2009 13:38:28 +0000 http://www.telecoms.com/?p=16436#comment-6381 Agree that this is a key area of concern with Telecom operators. We beleive the entire OSS/BSS environment has ample room for improvement in both Simplification as well as quality improvement. We definitely have OSS/BSS solutions in our plans, as this will be a critical part of an overall business transformation plan that Telecom operators must address. Agree that this is a key area of concern with Telecom operators. We beleive the entire OSS/BSS environment has ample room for improvement in both Simplification as well as quality improvement. We definitely have OSS/BSS solutions in our plans, as this will be a critical part of an overall business transformation plan that Telecom operators must address.

]]> By: Andreas Herzog http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6380 Andreas Herzog Thu, 03 Dec 2009 13:24:22 +0000 http://www.telecoms.com/?p=16436#comment-6380 We are confident that Alcatel-Lucent has the most skilled workforce in the industry, and while we are going through some reductions in particular areas of our business, we are growing and hiring in Managed Services and other key areas of our business. We are confident that Alcatel-Lucent has the most skilled workforce in the industry, and while we are going through some reductions in particular areas of our business, we are growing and hiring in Managed
Services and other key areas of our business.

]]> By: Ragnar Jensen http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6378 Ragnar Jensen Thu, 03 Dec 2009 13:14:13 +0000 http://www.telecoms.com/?p=16436#comment-6378 Thanks. I understand your view of tighter partnerships, but could you please be more precise on the POTS issue: In your view, could outsourcing help operators to prolong life expextancy of Alcatel-Lucent RSUs and S12? Thanks. I understand your view of tighter partnerships, but could you please be more precise on the POTS issue:

In your view, could outsourcing help operators to prolong life expextancy of Alcatel-Lucent RSUs and S12?

]]> By: Andreas Herzog http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6377 Andreas Herzog Thu, 03 Dec 2009 13:11:42 +0000 http://www.telecoms.com/?p=16436#comment-6377 The key to success is building a realtionship with our customers that is both at the executive level and is focused on the overall benefits of a Managed Services partnership. Within the Telcom operator there are of course people who feel threatened but we gain the support from the executive levels. Secondly we stress that our rentention rate of transfered employees is very high and we offer very exciting job opportunites within ALU which we share with the working levels. This combined approach helps to overcome the fear aspect of a Managed Service arrangement. The key to success is building a realtionship with our customers that is both at the executive level and is focused on the overall benefits of a Managed Services partnership. Within the Telcom operator there are of course people who feel threatened but we gain the support from the executive levels. Secondly we stress that our rentention rate of transfered employees is very high and we offer very exciting job opportunites within ALU which we share with the working levels. This combined approach helps to overcome the fear aspect of a Managed Service arrangement.

]]> By: Andreas Herzog http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6373 Andreas Herzog Thu, 03 Dec 2009 13:02:54 +0000 http://www.telecoms.com/?p=16436#comment-6373 We view this area as one of the most promising in Managed Services. In fact Alcatel-Lucent is the market leader in manged services contracts in the legacy wireline space. We work with operators today to both mantain these revenue rich networks and help migrate some of their customers to the new technologies but also maintain the exisiting infrastructrue. We have contracts in both NAR and Europe that provide this service. And our flexible business models can help make favorable cost models for our customers. We view this area as one of the most promising in Managed Services. In fact Alcatel-Lucent is the market leader in manged services contracts in the legacy wireline space. We work with operators today to both mantain these revenue rich networks and help migrate some of their customers to the new technologies but also maintain the exisiting infrastructrue. We have contracts in both NAR and Europe that provide this service. And our flexible business models can help make favorable cost models for our customers.

]]> By: Andreas Herzog http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6371 Andreas Herzog Thu, 03 Dec 2009 12:56:03 +0000 http://www.telecoms.com/?p=16436#comment-6371 Yes there are different models and service arranagements in the different regions. But key in our message is that Manged Services is moving away from just being a cost saving decision. It is migrating to both cost savings and assisting Telcom Operators in meeting their overall business objectives and growing their revenue. To be clear cost reducion is still important but the larger scope of business transformation requires working with a true partner. The partner shares both the risks and rewards of the success of the Telcom Operator business plan. In this partnership both parties (vendor and operator) are driven by the same success factors. Therefore margins issues are adressed. Yes there are different models and service arranagements in the different regions. But key in our message is that Manged Services is moving away from just being a cost saving decision. It is migrating to both cost savings and assisting Telcom Operators in meeting their overall business objectives and growing their revenue. To be clear cost reducion is still important but the larger scope of business transformation requires working with a true partner. The partner shares both the risks and rewards of the success of the Telcom Operator business plan. In this partnership both parties (vendor and operator) are driven by the same success factors. Therefore margins issues are adressed.

]]> By: Vibhor http://www.telecoms.com/16436/approaches-to-business-transformation-for-future-global-communications/comment-page-1/#comment-6370 Vibhor Thu, 03 Dec 2009 12:49:22 +0000 http://www.telecoms.com/?p=16436#comment-6370 Andreas, What challenges do you face in positioning managed services to operators and how do you over come those? How do you show tangible business benefits to the operators & their fear of job loss? its like unless you eat, you don't know the taste. How do you over come these? Thanks Vibhor Andreas,

What challenges do you face in positioning managed services to operators and how do you over come those?

How do you show tangible business benefits to the operators & their fear of job loss? its like unless you eat, you don’t know the taste. How do you over come these?

Thanks

Vibhor

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