Managed Services: EMEA

This white paper contains the findings of independent research and analysis carried out by Informa Telecoms & Media in September and October 2008. The research was sponsored by Motorola.

In the telecoms industry, outsourcing is usually referred to as ‘managed services’ and includes the transfer of more technical processes such as network operations and management, along with the hosting of services by third parties. Until recently, the network itself was seen as core business, and this view is still widely held, but increased competition from new players such as media owners, cable companies and internet service providers has meant that the term ‘managed services’ now covers a wider range of possibilities than in the past.